Senior Client Success Leader: Strategic Accounts

NatWest Boxed Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Greater London is seeking a Senior Client Success Manager to optimize client experiences and relationships. In this pivotal role, you will manage your own client portfolio, implement success metrics, and collaborate with internal teams to enhance satisfaction. Ideal candidates will possess strong relationship management and communication skills with a solid understanding of the Banking-as-a-Service industry. This position offers a supportive environment focused on career growth and client success.

Qualifications

• Understanding of the Banking-as-a-Service (BaaS) industry is essential.
• Experience in managing senior client relationships and delivering financial targets.
• Strong communication skills, both verbal and written, are required.

Responsibilities

• Manage your own portfolio of clients and deliver outstanding client service.
• Foster strong client relationships and support clients transitioning to active users.
• Implement client success metrics and KPIs to measure account effectiveness.
• Work closely with sales and product teams to ensure client satisfaction.
• Manage Client Due Diligence (CDD) and Onboarding processes.

Skills

Knowledge of the Banking-as-a-Service (BaaS) industry

Relationship management skills

Selling and influencing skills

Good verbal and written communication skills

Experience in senior external client exposure

Understanding of market and client bases

Job description

A leading financial services firm in Greater London is seeking a Senior Client Success Manager to optimize client experiences and relationships. In this pivotal role, you will manage your own client portfolio, implement success metrics, and collaborate with internal teams to enhance satisfaction. Ideal candidates will possess strong relationship management and communication skills with a solid understanding of the Banking-as-a-Service industry. This position offers a supportive environment focused on career growth and client success.