Senior Client Accounts Assistant

LRG; Worthing; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading property company in Worthing seeks a Senior Client Accounts Assistant to enhance the client money journey. Responsibilities include improving customer service and supporting the team with accounting queries. Ideal candidates will have a passion for client service, problem-solving abilities, and a strong communication background. This role offers opportunities for career growth and a supportive team environment.

Benefits

Competitive base salary

Quarterly and yearly awards

Salary sacrifice pension scheme

Generous holiday allowance

Qualifications

• Passion for Customer Service and experience in client accounts.
• Ownership-driven approach to problem solving.
• Excellent telephone manner and written vocabulary.

Responsibilities

• Deliver improvements to the Landlord Client Money journey.
• Encourage regular communication within the team.
• Provide support for complex accounting queries.

Skills

Customer Service Experience

Problem Solving

Excellent Telephone Manner

Written Communication

Tools

Excel

Job description

Senior Client Accounts Assistant – LRG

Job Title:

Senior Client Accounts Assistant

Location:

Becket House, Worthing

Brand:

LRG

Salary:

£29,000 OTE

About Us

LRG is an award‑winning national property company that is experiencing exciting growth. We support our staff with tailored training and development programmes at all levels. With over 300 branches across England and Wales, we are known for delivering an outstanding customer experience and investing in people is a core part of our culture.

Job Summary And Key Responsibilities

We are looking for a self‑motivated Senior Client Accounts Assistant to join our new Landlord Support Team. The role focuses on the client money journey, ensuring excellent customer service and exceeding expectations.

Key Responsibilities

• Lead by example to deliver improvements to our Landlord Client Money journey
  • Encourage a high‑performance culture focused on understanding and delivering on Landlord needs.
  • Promote excellent customer service at the core of all client transactions and interactions.
  • Build and maintain excellent relationships with Senior PM/Branch staff and Landlord Clients.
  • Drive collaboration with Client Accounts colleagues and the wider business to identify further improvement opportunities for Landlord money movement.
  • Work with the Acquisition team to facilitate smooth transition of landlords into the business from acquisitions and management takeovers.
  • Act as a first point of escalation for accounts needing additional support and resolve complaints related to Client Accounts issues.
• Provide upskilling and support to improve the team’s knowledge and the service they provide
  • Complete regular 1‑2‑1s with direct reports, giving feedback and promoting development.
  • Identify areas of improvement through regular quality auditing and coaching.
  • Encourage regular communication within the team to build a best‑practice culture.
  • Provide feedback to the Landlord Support Manager on improvement opportunities in the Client Accounts journey.
• Offer support for complex accounting queries from colleagues in branches, including
  • Client Money Movement/Protection
  • Compliance and audits
  • Tax regulations
  • Non‑resident Landlord processes

What Are We Looking For

• Essential
  • Passion for Customer Service / Client Accounts Experience
  • Ownership‑driven approach to problem solving
  • Excellent telephone manner and written vocabulary
• Desirable
  • Accounts, Tax and/or finance experience
  • Experience in the lettings industry, PropCo, Reapit, and other lettings systems
  • Excel skills

What We Can Offer You

• Proven track record for career growth and advancement within the company
• Market‑leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits

• Competitive base salary
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing by 1 day per year based on service, with the option to purchase an additional 5 days per year

Equal Opportunities

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the Real‑Estate industry.

LRG does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our internal recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.