Senior Children and Young People's Mental Health Support Worker

Everyturn; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization is seeking a Senior Mental Health Support Worker in Newcastle City Centre to provide safe, effective support to young people experiencing mental health crises. The part-time role requires a minimum of 2 years' experience and relevant qualifications, focusing on collaboration and support in both in-person and online settings. The position offers flexible hours, including evenings and weekends, with a chance to make a real difference in the lives of young people.

Benefits

30 days annual leave plus bank holidays

Enhanced pension

Wage stream access to earnings

Smart Clinic Wellbeing Programme

Enhanced life assurance scheme

Qualifications

• Minimum 2 years' experience working with children/young people experiencing mental health difficulties.
• Experience working in a team and contributing to peer supervision.
• Ability to manage workload and thrive in a challenging environment.

Responsibilities

• Provide safe and effective support to young people.
• Coordinate projects with the Team Lead.
• Respond to safeguarding concerns.

Skills

Experience with children/young people in mental health

Strong communication skills

Teamwork and peer supervision

Ability to inspire and motivate

Knowledge of safeguarding procedures

Education

Relevant diploma in work with children and young people

Job description

Location: Newcastle City Centre

Employer: Everyturn Mental Health (working in partnership with Streetwise & Children North East)

Job Type: Part-Time (up to 22.5 hours per week, mostly weekend and evening work)

Enhancements paid for evenings, weekends and bank holidays

We’re excited to be opening a brand-new Children and Young People’s Safe Haven in Newcastle and Gateshead City Centres in January 2026, a warm, welcoming space where young people can get immediate support during times of mental health distress. This innovative service is a partnership between Everyturn Mental Health-Streetwise, and Children North East, and we’re looking for a passionate Senior Mental Health Support Worker to help co‑coordinate and delivery this services.

About the role

As a Senior Mental Health Support Worker, you’ll provide safe, welcoming, and effective support to young people both in‑person and online. You’ll work closely with the Team Lead to coordinate projects, provide peer support to the delivery team, and ensure high‑quality outcomes for the young people who access the service.

This is a fantastic opportunity to make a real difference for young people in crisis while developing your skills in a pioneering new service.

What you’ll do:

• Support young people accessing the Safe Haven, using active listening, de‑escalation, and calm communication.
• Work 1:1 to develop skills, confidence, and mental health knowledge, co‑producing safety plans and offering guidance/signposting.
• Liaise with external services, parents, and carers, keeping up‑to‑date with referral pathways.
• Support the Team Lead with project coordination, including rotas, reporting, and peer supervision.
• Provide guidance to the wider delivery team in day‑to‑day service delivery.
• Keep accurate records and contribute to monitoring, evaluation, and feedback collection.
• Respond to safeguarding concerns in line with Everyturn/CNE policies.
• Promote equality, accessibility, and a safe, welcoming environment for all young people.

What we’re looking for:

We’d love to hear from you if you possess the following:

Essential:

• Minimum 2 year’s experience working with children/young people experiencing mental health difficulties, including SEND or neurodivergence.
• Relevant qualification (minimum diploma level) in work with children and young people.
• Experience working in a team and contributing to peer supervision.
• Knowledge of young people’s mental health, therapeutic interventions, and referral pathways.
• Ability to inspire, motivate, and empower young people, assessing their needs effectively.
• Awareness of safeguarding procedures; training provided.
• Strong communication, organisation, and record‑keeping skills.
• Ability to work autonomously, manage workload, and thrive in a challenging environment.
• Flexibility to work evenings and weekends as required.

Desirable:

• Youthwork, early years, or family work‑related qualification (level 2 or above).
• Experience working with underserved communities, e.g., looked‑after children, LGBTQ+ young people, or minoritised groups.

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Wage stream - ability to release earnings, giving you instant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQAI+; Minoritised Communities; Menopause and Neurodivergent Communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.