Senior Case Manager

Westcountry Case Management Ltd; Bristol; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading case management service provider in the United Kingdom is seeking a Senior Case Manager to provide supervision and clinical support. The ideal candidate will have a relevant qualification and a minimum of 7 years' experience, including 3 years in case management. Responsibilities include overseeing case managers, conducting inductions, and ensuring quality assurance. This role offers opportunities for professional development, benefits, and flexibility in working hours.

Benefits

Birthday off

Employee Assistance Programme

Benefits Hub for training opportunities

Medicash Health Plan

Enhanced Sick & Maternity Pay

Refer a Friend Scheme

Qualifications

• Minimum 7 years post-qualification experience with at least 3 years case management experience.
• Current registration with appropriate professional body (SWE, HCPC, NMC).
• Experience working with clients with brain injury, neurological and other complex conditions.

Responsibilities

• Provide supervision to case managers in line with company's Supervision Policy.
• Undertake induction programme for new case managers.
• Conduct Quality Assurance audits on supervisees' progress reports.

Skills

Supervision skills

Clinical support

Quality assurance

Education

Relevant qualification in nursing, social work, occupational therapy, speech & language therapy or physiotherapy

Job description

Overview

Are you an experienced Senior Case Manager or an experienced Case Manager looking to step up?

We have an amazing opportunity for a Senior Case Manager to join us

This is an exciting opportunity for a qualified registered professional with at least 3 years’ case management experience to join us. Westcountry Case Management is an award-winning case management service with a CQC Outstanding rating in all 5 areas as well as being registered with the CIW. 2026 is our 25th anniversary, and an exciting time to be joining us!

Westcountry Case Management are a leading case management service supporting people in reaching their goals, maximising their potential and quality of life. We are long established, widely regarding, and highly trusted in the Westcountry and Wales regions. We operate in the independent sector, and the company is part of the Active Care Group.

You will retain a clinical case load as well as providing support to the Business Director and Clinical Lead with regards to clinical procedures and processes. In addition, you will take on supervisory responsibility for other case managers within the company and play a large part in inducting new case managers.

Westcountry Case Management provides case management to both adults and children and young people. We work with clients with catastrophic injuries, with a specialism in ABI. We also have clients with other complex conditions. We are registered with CQC & CIW to enable our clients to directly recruit their own support workers.

Responsibilities

What you'll be working:

Below are our standard working hours but if you are looking for different working hours please feel free to talk to us and we will be as flexible we can around the needs of the business.

• Monday to Friday
• 37.5 hours per week

What you'll be doing

• Provide supervision to case managers. Supervision will be provided in line with the company Supervision Policy.
• Provide additional clinical support to their designated supervisees as reasonably required, between formal supervision sessions.
• Undertaking induction programme for new case managers.
• Signpost individuals to others who may have more relevant experience, or time, to assist with a particular clinical issue, if required.
• Undertake Quality Assurance/audits on their supervisee’s case management progress reports, and any other complex clinical documentation as required. Provide feedback and constructive support to optimise standards. Report any concerns to the Clinical Lead/management team.
• Provide information to the Business Director on the capacity of their supervisees to take on additional cases.
• Alert Clinical Lead of any concerns in relation to the clinical competency or professional conduct of their supervisees.
• Undertake appraisals of their supervisees.
• Attend and contribute to clinical meetings as required.
• Attend and contribute to business development with the Business Director.
• Assist Clinical Lead with clinical processes and procedures, writing policies and processes as appropriate and with support of the Clinical Lead.
• Assist Registered Manager with regulatory oversight input as appropriate.
• Excellent clinical support and continuous professional development opportunities.

Qualifications and requirements

• Please note as we do not hold a valid company sponsorship licence, we cannot consider applications from candidates requiring a Certificate of Sponsorship.
• Relevant qualification in nursing, social work, occupational therapy, speech & language therapy or physiotherapy
• Current registration with the appropriate professional body e.g. SWE, HCPC, NMC
• BABICM Registered (Advanced BABICM is preferable)
• Minimum 7 years post-qualification experience with at least 3 years case management experience
• Experience of working with clients who have brain injury, neurological and other complex conditions
• Successful candidates will be required to undergo an Enhanced DBS

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to

• Birthday off
• Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.