Senior Business Analyst

Stirling; Stirling; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A prominent educational institution is seeking a Senior Business Analyst to lead the analysis and design of student lifecycle processes. This role involves collaborating with various stakeholders to ensure strategic alignment and maximize the value of the SaaS solution. The successful candidate will develop core documentation, mentor junior team members, and champion continuous improvement. Flexible working arrangements, including remote work options, are available for this pivotal role in enhancing student experiences.

Benefits

Flexible working arrangements

Remote work options

Professional development opportunities

Qualifications

• Proven experience in business analysis, preferably in a Higher Education environment.
• Ability to effectively collaborate with diverse teams and stakeholders.
• Strong documentation skills with a focus on compliance and standards.

Responsibilities

• Lead analysis and design of student lifecycle and support processes.
• Collaborate with stakeholders to articulate and prioritize business needs.
• Develop documentation including benefit realization plans and process maps.
• Liaise between business teams and technical groups to translate requirements.
• Mentor junior analysts and contribute to business analysis capability uplift.
• Identify issues and work to define mitigation strategies for successful delivery.
• Champion continuous improvement and oversee change management activities.

Skills

Business analysis

Stakeholder management

Documentation skills

Process improvement

Change management

Education

Relevant degree or equivalent experience

Tools

SaaS solutions

Job description

The Post

Background

We are embarking on a bold and transformative initiative to implement a next-generation Student Information System (SIS) from Ellucian—an investment in the future of our institution and the experience we offer our students and staff.

This strategic transformation represents a significant opportunity to modernise the core systems that underpin our academic and administrative services. The new system will streamline operations, reduce complexity, and significantly enhance the digital experience across the university community.

At the heart of this change is our unwavering commitment to delivering a top 20 student experience—prioritising people, enabling smarter and more agile ways of working, and building a more connected and responsive university.

The Role

As a Senior Business Analyst, you will play a pivotal role in leading business analysis activities for a major digital transformation project. You will work collaboratively with cross-functional teams to shape the future state of business processes, ensure alignment with strategic goals, and maximise the value of the Student Information System SaaS solution for the University.

Location: UK – flexible working arrangements available, including the possibility of full remote work.

Description of Duties

• Lead the analysis, design, and improvement of the end-to-end student lifecycle and support processes in alignment with the capabilities of the SaaS Student Information System
• Collaborate closely with senior stakeholders, vendor teams, project managers, and business area leads to ensure that business needs are clearly articulated, prioritised, and effectively delivered through system configuration or process change
• Develop and maintain high-quality documentation including benefit realisation plans, process maps, and test plans, ensuring compliance with university and project standards
• Act as a key liaison between business workstreams, technical teams and the vendor, translating strategic goals into system and process requirements that drive operational efficiency and enhanced student engagement
• Mentor and support junior analysts and colleagues across the institution, sharing knowledge, providing guidance, and contributing to the uplift of business analysis capability within the University
• Proactively identify emerging issues, risks, and dependencies, and work with project and governance teams to define mitigation strategies and ensure successful delivery
• Champion continuous improvement, identifying opportunities for optimisation across systems and services, and embedding best practice in analysis, documentation, and service delivery
• Support change management and adoption activities, working with change leads to develop communication, training, and stakeholder engagement strategies
• Provide strategic input to project governance and decision-making forums, drawing on evidence-based analysis and sector insight
• Undertake additional duties aligned with the scope and level of the role, as required to support successful project delivery