Senior Brand & Campaign Manager

Krispy Kreme Doughnuts Inc.; City of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading sweet treat brand in London is seeking a Senior Brand & Communications Manager to lead impactful campaigns and partnerships. This role requires creativity, strong PR skills, and the ability to inspire teams. Experience in Retail or Hospitality is essential. The position offers a competitive salary, hybrid working conditions, and various employee benefits including private healthcare and discounts.

Benefits

Competitive salary + 10% bonus

25 days’ holiday + bank hols

Hybrid working (3 office / 2 home)

Bupa private healthcare

Discounts & vouchers for everyday spending

5% pension contribution

Qualifications

• Proven experience delivering integrated, high impact campaigns in Retail, QSR, or Hospitality.
• Strong PR and communications expertise, with a track record of earned media success.
• Hands on social media knowledge to make a brand culturally relevant.

Responsibilities

• Lead the creation and execution of the brand and product campaign calendar.
• Define campaign propositions using insight and data.
• Partner with agencies to deliver earned PR campaigns.

Skills

Integrated, high impact campaigns

PR and communications expertise

Social media knowledge

Organizational skills

Mentoring or leading junior talent

Job description

Location: London/Hybrid (3 days in office per week)

Contract: Full-Time | Permanent

Bring your creativity and storytelling skills to the brand that’s built on joy. At Krispy Kreme, we’re on a mission to be the most loved sweet treat brand and how we share our story is just as important as our iconic melt-in-the-mouth doughnuts.

We’re looking for a bold, creative and commercially savvy Senior Brand & Communications Manager to lead high impact campaigns, partnerships, PR, and social. This is a hands on, visible role where you’ll shape the way millions experience our brand. Building buzz, driving engagement, and spreading joy.

Why this role?

This is a rare opportunity to combine creativity, ownership, and influence in a business that thrives on doing things differently. At Krispy Kreme, you’ll be at the heart of shaping how millions connect with our brand, leading standout campaigns from bold new product launches to irresistible omni channel activations, executing the next buzzworthy global partnerships and seeking out potential brand collaborations. You’ll work with the Head of Brand and Communications and your direct report in social media, to define and amplify our PR and social voice, inspiring fans, families, and foodies with stories that capture imaginations and build brand love. Working alongside a passionate, cross functional team, you’ll bring ideas to life that truly pop balancing pace and agility with clever, high impact thinking that proves big brand fame doesn’t always need big budgets.

The Opportunity

• Lead the creation and execution of our brand and product campaign calendar
• Define campaign propositions using insight and data, ensuring they resonate with our target audiences.
• Partner with agencies to deliver earned PR campaigns that create fame and build love for the brand.
• Work with the Social Media & PR Junior Manager to set the strategic direction for owned social, ensuring we’re culturally relevant, engaging, and authentically Krispy Kreme.
• Deliver inspiring internal communications, embedding brand tone and excitement across the business.
• Mentor and line manage a Junior Social Media Manager & PR Manager, fostering creativity and growth.

What we’re looking for

We’re looking for a natural storyteller, and campaign lead who thrives in a fast paced environment. Someone who can bring energy, passion, and bold ideas while influencing stakeholders and inspiring teams, whilst juggling multiple workstreams.

• Proven experience delivering integrated, high impact campaigns in Retail, QSR, or Hospitality.
• Strong PR and communications expertise, with a track record of earned media success.
• Hands on social media knowledge. You know how to make a brand culturally relevant and loved.
• Experience building partnerships and leading cross functional campaign launches.
• Excellent organisation and campaign management skills with a high bar for quality.
• Experience mentoring or leading junior talent.

What we offer

• Competitive salary + 10% bonus
• 25 days’ holiday + bank hols (option to buy 5 more) + Sabbatical options
• Hybrid working (3 office / 2 home)
• Bupa private healthcare & wellbeing support
• Discounts & vouchers for everyday spending, travel, shopping and more
• 5% pension contribution (3% employer match)
• 50% off doughnuts & 30% off drinks in-store

Ready to create joy?

This is your chance to take your brand and communications expertise into a business that’s iconic, fast moving, and fearless with creativity. You’ll shape campaigns that get people talking, drive brand love, and bring moments of joy to millions.

Apply now and help us keep our customers wondering what’s next.