Senior 2nd/3rd Line IT Engineer – M365, Azure/AWS

UK Tote Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company in Manchester is seeking a Technical Support Engineer to manage complex technical issues and support business-critical systems. Responsibilities include serving as the escalation point for 2nd and 3rd line support, monitoring production systems, and providing technical leadership. The ideal candidate will have strong experience with the Microsoft 365 ecosystem and network security. This role offers a competitive salary and benefits including a bonus scheme and extensive holiday entitlement.

Benefits

Competitive Basic Salary

Discretionary Bonus Scheme

Company Shares Option Plan

Contributory pension scheme

Life insurance (4 × basic salary)

Simply Health Cash Plan

Holiday entitlement (33 days inclusive of bank holidays)

Study Support

Agile and collaborative office environment

Qualifications

• Proven experience in a 2nd/3rd line support or Systems Administrator role.
• Deep knowledge of the Microsoft 365 ecosystem.
• Strong understanding of network security and troubleshooting skills.

Responsibilities

• Serve as primary escalation point for technical issues.
• Monitor production systems and propose enhancements.
• Provide technical leadership during high-priority incidents.

Skills

2nd/3rd line support experience

Windows Server

Virtualization

Microsoft 365 ecosystem

Network security

ITILv4 Foundation

Tools

Microsoft Intune

Azure

AWS

Atlassian (Jira, Confluence)

Job description

A technology company in Manchester is seeking a Technical Support Engineer to manage complex technical issues and support business-critical systems. Responsibilities include serving as the escalation point for 2nd and 3rd line support, monitoring production systems, and providing technical leadership. The ideal candidate will have strong experience with the Microsoft 365 ecosystem and network security. This role offers a competitive salary and benefits including a bonus scheme and extensive holiday entitlement.