Security Systems Service Engineer

OCS Group; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A facilities management company in Bristol is seeking a Security Systems Engineer responsible for maintaining security systems. The ideal candidate will have extensive experience with Intruder Alarms, CCTV, and Access Control systems. Strong problem-solving skills and a commitment to exceptional customer service are essential. This role involves regular site visits, working collaboratively with clients and team members. A comprehensive training investment will be available for candidates with strong aptitude for learning.

Qualifications

• Minimum of 3-5 years of experience in a similar role.
• Experience with Enterprise solutions preferred.
• Demonstrated strong aptitude for learning.

Responsibilities

• Manage documentation and ensure customer expectations are met.
• Quality management and achieve KPIs in line with SLAs.
• Deliver exceptional customer service and maintain professionalism.
• Ensure adherence to health and safety protocols.

Skills

Experience with Intruder Alarm systems

Experience with CCTV systems

Experience with Access Control systems

Strong aptitude for learning

Problem-solving skills

Education

Experience in a similar role (3-5 years)

CSCS Card

ECS Card

IPAF Certification

First Aid Certification

SSSTS Certification

Tools

Dahlmeier

Lenel

Synectic's

Salto

Gallagher

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

OCS Security is seeking a Security Systems Engineer to maintain and enhance our relationships with esteemed clients in multiple sectors including Public, Private, Construction, Retail and Sports venues.

The ideal candidate will primarily focus on the maintenance and servicing of their Intruder Alarm, CCTV and Access Control systems, with some work on Panic / Affray Alarms, Nurse call and EVCS and an element of remedial and small works.

The selected candidate must work collaboratively with team members and interact with clients and other trades in a professional and tactful manner, thereby positively representing the Company.

This role requires regular site visits, emphasising a customer‑centric approach at all times. The Security Engineer will report directly to the Local Service Manager.

Qualifications

A minimum of three - five years' experience in a similar role. Qualifications / Experience with Enterprise solutions including Dahlmeier, Lenel, Synectic's, Salto, Gallagher preferred, though not essential. Candidates demonstrating a strong aptitude for learning and experience with similar Enterprise solutions will be considered for investment in training.

• CSCS Card
• ECS Card
• IPAF
• PASMA
• First Aid
• SSSTS
• Manufacturer Training

Key Responsibilities

• Managing all relevant documentation
• Ensuring customer expectations are consistently met
• Managing workload effectively
• Quality Management
• Achieving company KPIs for attendance in line with client SLAs
• Collaboration and teamwork
• Problem‑solving
• Delivering exceptional customer service
• Maintaining a professional appearance and demeanour at all times, in line with client and company expectations, to foster the Company's positive image
• Leading by example by adhering to all company rules and regulations, complying with site regulations, and safeguarding Company assets
• Ensuring timely completion of all required Company documentation, including Time Sheets, Expense Claims, and Site Reports, in accordance with established guidelines
• Observing and following company health and safety protocols to contribute to a safe working environment

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.