Security Officer/Concierge - Nights

Vigilant; City of London; On-site; Full time

Job summary

A leading security company in London is seeking a proactive Security Officer/Concierge (Nights) to provide a 5-star experience at their Holborn location. Candidates should have a valid SIA DS/CP licence and a passion for exceptional customer service. Key responsibilities include welcoming visitors, managing reception duties, and maintaining high security awareness. This full-time role offers competitive pay and benefits.

Benefits

28 days of holiday per annum

Competitive benefits including continuous training

Supportive team environment

Responsibilities

• Deliver a 5-star guest experience and professional first impression.
• Provide proactive welcome to visitors, including reception duties.
• Manage visitor/contractor deliveries and assist with incident reports.

Skills

Passion for high standards in customer service

Strong communication skills

Team player

Proactive and self-motivated

Education

Valid SIA DS/CP licence

Experience in customer service and concierge

Job description

Security Officer / Concierge – Nights

Vigilant Security is hiring a proactive, enthusiastic Security Officer/Concierge – Nights to provide a 5‑star experience while maintaining a subtle security presence at our Holborn location. The role is full‑time, starting 19 December 2025.

Working Hours

• 7 nights: 19:00 – 07:00 (recurring shift pattern)
• 3 days off: Sat/Sun 07:00 – 19:00

Remuneration & Benefits

• Rate of pay: £14.74 per hour
• 28 days of holiday per annum
• Competitive benefits, including continuous training and a supportive team environment

Key Responsibilities

• Deliver a 5‑star guest experience and professional first impression.
• Provide proactive welcome to visitors, including reception duties and lobby management.
• Ensure every visitor is greeted, welcomed, and guided through the building.
• Anticipate client and visitor requirements and maintain high engagement.
• Use the Visitor Management System (VMS) to accept guests and contractors.
• Manage visitor/contractor and lift deliveries to loading bay.
• Assist the Security Manager with incident reports within 2 hours.
• Oversee emergency evacuations as necessary.
• Collaborate with service providers toward shared client goals.
• Keep the reception area clean, tidy, and safe.
• Maintain high security awareness.
• Complete detailed shift handover at end of each shift.

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player.
• Passion for high standards and exceeding expectations in customer service.
• Strong communication and interpersonal skills.
• Ability to anticipate needs and deliver outstanding service.

Qualifications

• Valid SIA DS/CP licence required.
• Experience in customer service and concierge preferred.

Seniority Level

Not Applicable.

Employment Type

Full‑time.

Job Function

Other, Information Technology, and Management.

Industries

Security and Investigations.