Scrum Master

Wipro; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in the United Kingdom seeks an experienced ServiceNow Scrum Master. This role is crucial for facilitating Agile processes and ensuring the team's adherence to Scrum principles. Responsibilities include coaching Agile practices, organizing Scrum ceremonies, and collaborating with the Product Owner. The ideal candidate will have at least 2 years of experience with ServiceNow projects, along with relevant certifications. This position offers a competitive salary and a generous benefits package, making it an exciting opportunity for professionals in the field.

Benefits

Contributory pension of up to 5%

4× life insurance policy

Private medical insurance (50% coverage)

Qualifications

• Minimum 2 years of experience as a Scrum Master in ServiceNow projects.
• Strong knowledge of Agile frameworks like Scrum and SAFe.
• Familiarity with ServiceNow modules (ITSM, ITOM, Event Management).

Responsibilities

• Facilitate all Scrum ceremonies effectively.
• Coach the team on Agile practices and Scrum principles.
• Remove impediments to ensure progress in development activities.
• Collaborate closely with the Product Owner for backlog management.

Skills

Scrum principles

Facilitation

Conflict resolution

Stakeholder management

Agile methodologies

Education

Certified Scrum Master (CSM) or equivalent

ITIL Foundation preferred

Tools

ServiceNow Agile Development

Job description

The ServiceNow Scrum Master is responsible for facilitating Agile processes for ServiceNow development teams, ensuring adherence to Scrum principles, and driving continuous improvement. This role acts as a servant leader, enabling the team to deliver high-quality ServiceNow solutions aligned with business objectives.

Key Responsibilities

• Facilitate Scrum Ceremonies: Organize and lead daily stand‑ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Coach Agile Practices: Guide the team and stakeholders on Agile/Scrum principles and best practices.
• Remove Impediments: Identify and resolve blockers to ensure smooth progress of development activities.
• Collaborate with Product Owner: Assist in backlog prioritization and ensure clarity of user stories and acceptance criteria.
• Monitor Progress: Track sprint metrics (velocity, burndown charts) and report progress to stakeholders.
• Ensure Compliance: Align development activities with ServiceNow platform standards and organizational governance.
• Continuous Improvement: Drive process improvements and foster a culture of collaboration and innovation.
• Coordinate Across Teams: Work with other Scrum Masters and teams for dependency management and integration.

Required Skills & Qualifications

• Proven experience as a Scrum Master, with at least 2 years in ServiceNow projects.
• Certifications: Certified Scrum Master (CSM) or equivalent; ITIL Foundation preferred.
• Technical Knowledge: Understanding of ServiceNow modules (ITSM, ITOM, Event Management).
• Agile Expertise: Strong knowledge of Agile frameworks (Scrum, SAFe).
• Communication: Excellent facilitation, conflict resolution, and stakeholder management skills.
• Tools: Familiaricija with ServiceNow Agile Development or similar tools.

Preferred Qualifications

• Experience in large‑scale ServiceNow implementations.
• Knowledge of scripting and ServiceNow customization.

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

Benefits

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast‑paced and dynamic business. Your benefits include:

• Contributory pension of up to 5%
• 4× life insurance policy
• Private medical insurance (50 % coverage)

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.