Scheme Manager

Amplius; Birstall; On-site; GBP 20,000 - 24,000; Full time

Job summary

A forward-focused social housing provider in Birstall is seeking a Scheme Manager to ensure resident welfare and community engagement. Responsible for efficient scheme management, you will maintain standards, respond to emergencies, and support residents. A valid UK driving licence is essential. This role offers a competitive salary and comprehensive benefits, including training and development opportunities.

Benefits

28 day's annual leave and bank holidays

Pension scheme with matched contributions

Paid professional subscription

Employee Assistance Programme

Health cash plan

Cycle to Work and Electric Car Lease schemes

High street, holiday, and gym membership discounts

Qualifications

• Demonstrate customer excellence and accountability.
• Previous experience in conflict resolution.
• Ability to listen and find solutions for customers.

Responsibilities

• Manage the scheme efficiently for resident welfare.
• Respond to emergency alarm calls and refer customers.
• Support customers to live independently.

Skills

Customer excellence

Conflict resolution

Listening and problem-solving

Job description

Overview

At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment. In the Scheme Manager role, you’ll be responsible for managing the scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.

Salary: Up to £23,751 per year. Permanent, Full Time. Your week: 36.25 hours per week (Monday to Friday 9.00am - 5.15pm with a 1-hour lunch break).

Responsibilities

• Manage the schemes estate to a high standard by reporting estates concerns and repairs promptly.
• Complete and record compliance and health and safety.
• Support customers to live independently, fostering a community feel through facilitating and attending scheme events.
• Use digital services to keep up-to-date records and manage your workload. Respond to emergency alarm calls and refer customers to obtain further professional emergency support if required.
• Support with the day-to-day financial monitoring of the scheme.
• Maintain your own Continuous Personal Development and keep knowledge up to date of legislative changes.

Your toolkit for success

• Demonstrate customer excellence, take ownership and be accountable for tasks.
• Demonstrate you can listen to customers and find solutions to support them.
• Demonstrate a high level of commitment to providing quality services to customers.
• Previous experience in resolving conflict and remaining impartial and professional.

Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit our customers.

Why join Amplius?

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Perks of working at Amplius

• 28 days’ annual leave plus bank holidays, with the ability to carry over allowance and purchase more.
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!

Important stuff

We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

• We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service and Strategy/Planning

Industries: Non-profit Organizations and Civic and Social Organizations