Schedule and Roster Coordinator

Benetas; Blackburn; On-site; GBP 39,000; Full time

Job summary

A respected not-for-profit aged care provider in Blackburn seeks a Schedule and Roster Coordinator to manage client services and staff scheduling. The role focuses on maximizing client wellbeing and improving staff experiences. Ideal candidates will possess experience in rostering, excellent communication skills, and qualifications in aged care or related fields. The position offers a salary of $76,905 per annum, permanent full-time hours, and significant career progression opportunities.

Benefits

Salary packaging up to $18,550

Career progression opportunities

Recognition programs

Free parking

Qualifications

• Experience in rostering and scheduling required.
• Strong communication and interpersonal skills are essential.
• Proven problem-solving methods are necessary.
• Experience in engaging a remote workforce is advantageous.

Responsibilities

• Manage and allocate direct care workforce for home support.
• Roster client services accurately and timely.
• Collaborate with senior staff and regional team members.
• Maintain client and employee electronic records.
• Respond to client feedback and queries.

Skills

Experience in rostering/scheduling

Excellent communication skills

Interpersonal skills

Problem-solving methods

Engaging with a remote workforce

Education

Qualifications in aged care, disability, community development, administration or leadership

Job description

Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth.

The Role

As a Schedule and Roster Coordinator your focus will be to maximise the client’s wellbeing in their home, the clients experience with our staff, and our staff’s experience providing care to those at home. You’ll achieve this through:

• Effective management, scheduling and allocation of our direct care workforce who provide in home support and care to clients within the region
• Rostering all client services in an accurate and timely manner
• Working collaboratively with the senior staff and other regional team members
• Maintain client and employee electronic records, maintaining regular contact with the regional teams
• Seeking and responding to client feedback and queries to deliver exceptional service to our clients

About you

• Experience in rostering/scheduling
• Excellent communication and interpersonal skills with experience liaising with people from diverse backgrounds
• Proven methods for staying and solving
• Strategies for engaging with and building capability of a remote workforce
• Qualifications in aged care, disability, community development, administration or leadership are highly desirable, as well as experience in aged care

  All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.

  Why Benetas?

  • $76,905 per annum + superannuation
  • Permanent full-time position, Monday to Friday approx 9am-5pm (no weekends or nights)
  • Central location in Blackburn with your team, and close to public transport, and an abundance of free parking
  • Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
  • Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
  • Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

  Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

  APPLY NOW! Applications close 1 February 2026.

  Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.