Savings Customer Service Lead | Drive Growth & Excellence

Dubizzle Limited; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A financial services firm in Manchester is seeking a Customer Services Manager to lead the Customer Services team. You will oversee onboarding for Savings customers, manage customer queries, and drive improvements in customer service delivery. The ideal candidate has a strong background in customer services, experience in financial services, and excellent leadership skills. This role offers competitive benefits including private medical insurance and a discretionary annual bonus.

Benefits

Private medical insurance

10% Employer pension contribution

30-day annual leave entitlement

Free Gym Membership

Discretionary annual bonus

Qualifications

• Demonstrate understanding of Retail Finance and Savings products.
• Experience within financial services, specifically in a Savings function.
• Knowledge of FSCS regulations.

Responsibilities

• Lead and manage the Customer Services team.
• Accountable for full end-to-end journey for Savings customers.
• Ensure the team is fully trained to meet business objectives.

Skills

Strong background in Customer Services

Self-motivated and results focused

Team player

Knowledge of payments

Understanding of Consumer Duty

Tools

Microsoft Office programs

Financial services operating platforms

Job description

A financial services firm in Manchester is seeking a Customer Services Manager to lead the Customer Services team. You will oversee onboarding for Savings customers, manage customer queries, and drive improvements in customer service delivery. The ideal candidate has a strong background in customer services, experience in financial services, and excellent leadership skills. This role offers competitive benefits including private medical insurance and a discretionary annual bonus.