Salesforce Service Cloud Voice Consultant — Hybrid London

inoverse-groupe; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology solutions firm in Greater London is looking for an experienced Salesforce Consultant to design and implement voice-enabled customer service solutions. This hybrid role involves working with clients to enhance their engagement with customers through platforms like Salesforce and Amazon Connect. Candidates should possess over 5 years of experience in Salesforce Service Cloud and strong knowledge of contact center operations. Join us to help non-profits achieve their goals with cutting-edge solutions.

Qualifications

• 5+ years' experience with Salesforce Service Cloud or contact centre platforms.
• Hands-on experience with Service Cloud Voice and Amazon Connect.
• Strong understanding of contact center operations.

Responsibilities

• Design and deliver Service Cloud Voice solutions.
• Support workshops, solution design, and technical planning.
• Configure and customize Salesforce Service Cloud Voice.
• Support go-lives and post-implementation improvements.

Skills

Salesforce Service Cloud

Contact center solutions

Workshop facilitation

Telephony platforms

Tools

Salesforce

Amazon Connect

CTI tools

Job description

A leading technology solutions firm in Greater London is looking for an experienced Salesforce Consultant to design and implement voice-enabled customer service solutions. This hybrid role involves working with clients to enhance their engagement with customers through platforms like Salesforce and Amazon Connect. Candidates should possess over 5 years of experience in Salesforce Service Cloud and strong knowledge of contact center operations. Join us to help non-profits achieve their goals with cutting-edge solutions.