Sales Support Administrator

Access Point Ltd; Sefton; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A sales and promotions company based in Southport is looking for a dedicated Sales Support Administrator to cover maternity leave. This full-time role involves managing customer relationships and assisting with sales targets. Ideal candidates will possess strong organisational and communication skills, with the ability to work independently. The position offers a variety of social events and benefits, including a pension scheme and health insurance after a year of service.

Benefits

20 days holiday (increasing to 25 days)

Company Pension

Cycle to work scheme

Private Health Insurance Cover

Various social events throughout the year

Qualifications

• Proactive individual with strong motivation and ability to work independently.
• Effective communication skills for building rapport with stakeholders.
• High level of accuracy and attention to detail in tasks.

Responsibilities

• Manage CRM, create bookings, and report updates.
• Handle venue diary management and customer data changes.
• Resolve booking issues via communication with venues.

Skills

Microsoft Office

Organisational skills

Communication skills

Job description

Location: Southport (Office-based, 5 days per week)
Salary: Up to £24,479.00 per year
Type: Full-time, Maternity Cover

About Access Point

Access Point, is a sales and promotions company. We have been leading the industry for 28 years and are situated in Southport.

We were proud to be one of the first 50 companies to be awarded Aspiring level for the Liverpool Fair Employment Charter for businesses in the Liverpool region. So, it’s confirmed we are a great place to work and reward our people fairly, financially, and professionally.

Whilst we’re not a remote working Company, we are flexible, providing an environment that allows a good work/life balance. We are located in The Old Courthouse in Southport, which we converted in 2015. Our workplace shows our personality with numerous unique and distinct areas, such as a 1960s cafe, museum lounge, rooftop terrace, and a fully functional onsite gym.

A really important part of our culture is how we can support our local and wider community. We realise that we are privileged, and over the past 28 years, we have helped and supported local and regional causes, from 10k and marathon runs through to competitive dragon boat racing and holding and hosting charity nights in our building. We like our fun, and if we can roll this together with our charity work, then all the better.

We have sent teams dog sledging to the Arctic Circle, building amenities for disadvantaged kids in Vietnam and sailing the long route across to France – all helping to grow and consolidate the team spirit that is so important in our environment.

About The Role

We are seeking a dedicated and enthusiastic Sales Support Administrator to cover maternity leave. This position requires a proactive individual who can effectively communicate with our external customers, internal stakeholders and assist in achieving sales targets.

About You

The ideal candidate for this role will possess a strong motivation and the ability to work independently with limited supervision. They will demonstrate confident and effective communication skills, essential for building rapport and maintaining relationships with key stakeholders. Additionally, they will have excellent decision-making and problem-solving abilities, coupled with a high level of accuracy and attention to detail. Strong organisational skills are also crucial for managing various tasks efficiently and effectively.

Key Responsibilities

• General CRM management – creating bookings, reporting, keeping venue records up to date.
• Venue diary management.
• Updating online systems with customer data changes.
• Communicating via email and telephone with venues and customers.
• Assisting with dealing with booking issues, including contacting venues to inform them of late arrivals, etc.
• Completing licences and RAMS (risk assessment documents) from templates.
• Creating canvass lists from various sources, including Google, show listings, etc., from criteria provided.
• Answering the telephone and handling calls appropriately, transferring calls and coordinating accurate messages
• Ensuring filing/scanning of docs is complete.
• Greeting visitors to the building and dealing with incoming/outgoing post.
• Supporting the sales team to assist with and enable them to deliver excellent customer service.
• 20 days holiday (increasing 1 day each year up to 25 days) – plus recognised bank holidays.
• Company Pension
• Cycle to work scheme.
• Private Health Insurance Cover (after 1 years’ service).
• A variety of different social events throughout the year.

Experience

• Microsoft Office: 1 year (required)
• Organisational skills: 1 year (required)
• Communication skills: 1 year (required)

Location & Working Pattern

This is a full-time, office-based role in Southport. Candidates must be able to commute reliably or relocate prior to starting.

For more information or to send your CV, please contact Lisa Pacey on 01704 516 301 or email [e-mail] .

Locations

Find Our Offices Here!

Southport

The Old Courthouse, 2a Albert Rd, Southport PR9 0LE