Sales Supervisor, London

Linesight; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company seeks an experienced Sales Supervisor to lead their store in London. Responsibilities include ensuring exceptional customer experience, motivating the sales team, and driving store performance. Ideal candidates should have a strong clientelling mindset and proven supervisory experience. Join a dynamic team committed to delivering seamless and dedicated service.

Qualifications

• Proven supervisor experience with at least one year or as a senior style advisor ready for managerial role.
• Ability to motivate and support a diverse team.

Responsibilities

• Lead store day-to-day operations and exceptional client experience.
• Motivate and coach the team for world-class customer service.
• Analyse store performance and define actions for business objectives.

Skills

Clientelling mindset

People management

Target/goal-oriented mindset

Communication skills

Tools

Operating systems

Job description

WE ARE LOOKING FOR AN EXPERIENCED SALES SUPERVISOR TO HELP LEAD OUR STORE IN LONDON.

YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU

You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose.
At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do. You will lead and support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs.

You will support the store management to run a omnichannel business where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a clientelling mindset as an integral part of daily business. Through appointments and in-store events, you and your team will continue to build and foster the GANNI community.
You will strive to achieve store KPI targets and you will support creating a culture within your team that is authentic, optimistic, and driven by results with the opportunity to learn.

KEY RESPONSIBILITIES

STORE

• Share responsibility for the shopfloor day-to-day operations
• Ensure exceptional client experience and establish customer loyalty
• Strong clientelling mindset to foster returning clients
• Motivate and support the sales advisors to reach store KPI store and individual targets and maintain a KPI-driven environment
• Drive and support the store manager forin-storeevents
• Take part in analysing store performance, and support your Store Manager in defining actions requiredto achıeve busıness objectıves
• Act on sales opportunities with your team and strive to secure all sales
• Support the VM team in executing VM guidelines and preparing the store visual before every collection launch/newness launch
• Stock management in all aspects, being a fast learner of the operating system and with attention to details
• Support administrative duties such as trade reporting and communicating with the store team and other GANNI stakeholders

TEAM MANAGEMENT

• Support your Store Manager in leading and planning daily work and operations in the store
• Support and drive your team to achieve a healthy client loyalty base with in-store activities to foster client relationships
• Motivate and coach your team to ensure they all deliver world-class customer service consistently
• Support facilitating as well as participating in workshops/daily briefs
• People skills are key to this role, as you will need to confidently guide a diverse team of sales staff
• Support in facilitating monthly performance review meetings

COMMUNICATION

• Keep yourself and team members up to date with all relevant information and business trends
• Support the development of clear, consistent and organised lines of communication
• Drive your own development and strive to enhance your leadership skills

PROFESSIONAL QUALIFICATIONS

• Proven supervisor experience with at least one year of experience or you are a senior style advisor ready to step into a managerial role
• People management: lead, motivate and coach a team of sales advisors
• Clientelling mindset
• Experience working with operating systems and an excellent understanding of KPIs
• Ability to work in both a fast-paced environment, also able to adapt and motivate the team during slower trade hours

PERSONAL QUALIFICATIONS

• Target/goal-oriented mindset
• Natural flair for interacting and communicating with people
• Highly organized, structureand service-minded
• Team player yet work well independently
• Loyal and engaged in your workplace
• Passionate about the GANNI brand
• A consistently positive and open-minded attitude towards life and the people in it.

THE GANNI WAY

We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect) , Optimism (you never stand still, just dance!) , Authenticity (you march at your own beat!) , Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

BE BOLD AND JOIN OUR GANNI COMMUNITY!

We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.

ABOUT GANNI

Founded in Copenhagen, GANNI is a Danish fashion house led by the husband-and-wife duo Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. Born from Ditte’s joyful and uninhibited approach to fashion, GANNI embodies a vision of self-expression, empowering individuals to feel like their most confident selves. More than a fashion brand, GANNI has grown into a mindset—a movement that embraces a community of progressive-minded change-makers with a distinctive, unconventional sense of style, defining the GANNI Girl and ushering in a new era of luxury. With offices in Copenhagen, Paris, New York, and Shanghai, GANNI is present in over 700 of the world’s most prestigious retailers and operates 70 stores across Europe, the United States, and Asia. GANNI.com delivers to 35 countries globally, including Australia, Canada, and South Korea.

As a certified B-Corp, GANNI is committed to progress over perfection, always striving to make better choices in every aspect of the business. The brand is dedicated to embracing innovation, particularly through its Fabrics of the Future program and circular initiatives. GANNI publishes an annual Responsibility Report, offering transparency on its progress, commitments, and impact as it continues its journey toward a more responsible future.

OUR VISION & MISSION

TO PLAYFULLY CHALLENGE CONVENTION AS A FORCE OF POSITIVE CHANGE FOR STYLE, PEOPLE AND PLANET.

Our approach to creating fashion is always disruptive,
refreshing and innovative. From challenging the conventions
of style, to revolutionizing the business practices of the
industry - we challenge the status quo of a cluttered and
homogenising landscape in service of better.