Sales & Service Specialist

Lovisa America LLC; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading jewellery retailer in Reading is seeking a Sales & Service Specialist to enhance customer experiences. You will drive sales, perform luxury piercings, and receive accredited training. The ideal candidate has a strong customer service focus and a passion for jewellery. Competitive salary with commission and career growth opportunities are offered in an inclusive workplace.

Benefits

Competitive salary and uncapped commission

Accredited piercing and permanent jewellery training

Jewellery allowance and discounts

Competitions and incentives

Qualifications

• Thrives in fast-paced retail environments.
• Confident in upselling services and achieving sales targets.
• Willingness to undergo accredited training in piercing and welding.

Responsibilities

• Drive sales and upsell services to enhance customer experience.
• Perform luxury piercings and provide permanent jewellery services.
• Ensure seamless appointment processes and maintain store hygiene.

Skills

Customer obsession

Sales-driven mindset

Passion for jewellery and fashion

Collaboration and teamwork

Job description

Overview

At JEWELLS, we don’t just sell products — we deliver feel-good moments through meaningful service, style expertise, and storytelling. From curated ear stacks to permanent jewellery and fine piercings, we transform the ordinary into something extraordinary.

The Role

You're passionate about people, confident in sales and obsessed with delivering a standout customer experience. As a Sales & Service Specialist, you’ll be at the forefront of our customer journey—helping clients discover their perfect jewellery pieces, performing precision piercings, and delivering our sought-after permanent jewellery service (don’t worry, we’ll train you!)

No piercing experience? No problem! You’ll receive certified training at London’s top academy, becoming an accredited piercer and JEWELLS welder while developing expert styling and sales skills.

What You’ll Do

• Drive sales & upsell services – Identify opportunities to elevate the customer experience.
• Deliver service that is personal, professional and on-brand
• Perform luxury piercings & permanent jewellery – Become an expert through our accredited training.
• Ensure a seamless appointment process – Manage bookings, consultations, and aftercare guidance.
• Maintain a pristine store environment – Keeping displays looking perfect, follow security protocols, and protect stock.
• Collaborate with an incredible team – Support each other to smash targets and create unforgettable experiences.

What We’re Looking For

• A customer-obsessed individual who thrives in fast-paced retail.
• Passion for jewellery, fashion, and styling.
• A sales-driven mindset—confident in upselling and achieving targets.
• Willingness to be trained and accredited in piercing & welding.
• Competitive salary + uncapped commission.
• Accredited piercing & permanent jewellery training (fully paid!).
• Career growth in a rapidly expanding global brand.
• Jewellery allowance & generous discounts.
• Competitions & incentives.

At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.