Sales Manager

The Cocktail Club Ltd; Greater London; On-site; GBP 31,000; Full time

Job summary

A vibrant hospitality business in Greater London is seeking a motivated Sales Manager responsible for driving sales, managing customer relationships, and ensuring exceptional service during events. The successful candidate will achieve sales targets, handle enquiries, and conduct venue visits. Competitive salary of approximately £31,000, alongside a 30% bonus and various employee perks, including a 50% discount at venues and wellness support. Ideal for someone passionate about customer service and the events industry.

Benefits

50% discount on food and drink

30% bonus

Wagestream early pay access

4 x salary life assurance

Employee Assistance Program

Training and development opportunities

Fun working environment

Qualifications

• Proven experience in a sales environment, preferably in event management or hospitality.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and customer relationships efficiently.

Responsibilities

• Achieve pre-determined sales targets set by the business.
• Manage incoming customer enquiries and secure bookings.
• Build and nurture relationships with existing customers.
• Conduct venue site visits for potential clients.
• Implement upselling initiatives to maximize revenue opportunities.

Skills

Sales performance analysis

Customer relationship management

Proposal writing

Event coordination

Upselling techniques

Job description

Sales Manager - c.£31,000 + 30% Bonus

The Sales Manager role is to drive sales and build strong relationships with businesses, clients, and key industry stakeholders, ensuring exceptional customer service while delivering successful events and exceeding sales targets.

What's in it for you?

• We expect to offer in the region of £31,000 + 30% Bonus
• An amazing 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• 4 x salary life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance ProgramEAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

Key Responsibilities

Sales Target Achievement

• Achieving pre-determined sales targets set by the business.
• Regularly report on sales performance and pipeline progress to management.

Enquiry Handling & Proposal Writing

• Manage and respond to incoming customer enquiries with professionalism and efficiency, ensuring timely follow-up to secure bookings and maximise revenue opportunities.
• Develop compelling event proposals tailored to corporate client needs.
• Maintain a pipeline of prospective customers to meet and exceed sales targets.
• Track and follow up on all potential sales leads in a timely manner.

Venue Site Visits

• Arrange and conduct venue site visits, showcasing the facilities and services available.
• Effectively communicate venue benefits, aligning with customer requirements.

Corporate Business Retention

• Build and nurture relationships with existing customers to drive repeat business.
• Work closely with top corporate event agencies and third-party accounts to drive bookings.
• Provide outstanding customer service to address client queries and ensure satisfaction.
• Participate in familiarisation trips when required to showcase venue capabilities.

Event Planning and Coordination

• Manage systems to ensure seamless scheduling.
• Conduct detailed venue site visits with potential clients.

Upselling

• Implement upselling initiatives to maximize revenue opportunities for existing bookings.
• Identify customer needs and offer additional products or services to enhance their experience.

Operational Support and Brand Representation

• Act as an ambassador, always maintaining a professional image.
• Collaborate effectively with internal teams to ensure the success of events.
• Stay updated on industry trends to keep the venue competitive and relevant.