Sales Executive

Best Western Group; Inverness; On-site; GBP 80,000 - 100,000; Full time

Job summary

A renowned hotel chain seeks a Sales Executive to enhance customer relationships and drive sales in Inverness. This full-time position requires a warm and friendly personality, excellent communication skills, and a team-oriented approach. The ideal candidate will engage with clients, identify business opportunities, and utilize digital tools for effective sales management. Comprehensive training will be provided to those with minimal experience, ensuring support for both personal and professional growth within the sales team.

Qualifications

• Experience in customer service and sales is a plus, but training is available.
• Must be able to work independently and as a part of a team.
• Strong communication skills for interaction with diverse customers.

Responsibilities

• Build relationships with customers to encourage return visits.
• Identify and pursue business opportunities for sales.
• Respond in a timely manner to customer inquiries.

Skills

Customer service experience

Team collaboration

Professional communication

Excellent written communications

Organizational skills

Digital skills (Excel, Word, Outlook)

Tools

Excel

Word

Outlook

Canva

Job description

Are you a looking for career in Sales – we are looking for a warm and friendly person with a confident attitude and outgoing personality to take over the role of Sales Executive. You’ll have the confidence to communicate well and quickly gain the trust of customers, guests & colleagues. You’ll love working in a team and your enthusiasm will rub off on colleagues working with you.

• You’ll use a warm and friendly approach to help customers plan travel trade groups, business stays, meetings, events and celebrations.
• You’ll love selling, supporting and working with the team to boost revenue.
• You’ll have an eye for detail and like following tasks through to the end.
• You’ll be able to spot opportunities where we can help our customers in a proactive manner to boost hotel sales.
• You’ll be well organised and enjoy building relationships with our customers and guests.
• You’ll communicate well with all your colleagues keeping everyone up to date with the information they need.
• You will be self-motivated and be able to use your initiative to find sales leads, make an extra sale and make a customer happy.

Sales Executive Areas of Responsibility

• Work with our customers to pro-actively build relationships and help make sure they return to the Inverness Palace Hotel.
• Identify business opportunities for local companies for bedrooms sales to meeting room sales and functions / events.
• Proactively work with Travel Trade customers to make the Inverness Palace their first choice for their groups.
• Create proposal offers for clients and respond timely to customer enquiries and provide accommodation solutions to confirm their booking.
• Work with marketing partners to deliver bedrooms in the low-season through leisure break activity and packages.
• Maintain accurate and up to date records and databases for all client communications and contacts.
• Be able to review and analyse market data and identify areas for growth.
• Increase brand awareness across all platforms.

Skills for Sales Executive

• Customer service & sales experience is an advantage, but not essential as full training will be given.
• You must have the ability to work independently and as part of a team.
• You must be confident speaking with all different types of customers from business execs to people planning family gatherings, meetings or a girls weekends away.
• You must have professional communication skills for meeting customers for hotel show rounds.
• Excellent written communications skills for responding to emails.
• Excellent organisation and planning skills to deliver sales activity.
• Excellent follow up and chase for sales activity to return bookings.
• Strong digital skills using Excel, Word & Outlook and other tools such as Canva and other job-related web platforms.
• This role has the potential for continued growth with a view to becoming the hotel Sales Manager.

Interested?

Submit your cv to [e-mail]. This is a full-time role working Monday to Friday (9am – 5pm).