Sales Associate - Selfridges (full-time temporary 6 months)

Thom Browne, Inc.; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury fashion brand in the City of London is seeking a Sales Associate for a full-time temporary position. The role involves achieving sales targets, providing exceptional customer service, and maintaining product knowledge. The ideal candidate will have at least 3 years of experience in luxury retail, strong interpersonal skills, and the ability to manage client relationships effectively. Competitive pay and a diverse working environment are offered.

Benefits

Highly competitive pay

Company uniform

Diverse and inclusive working environment

Career progression and development programmes

Qualifications

• Minimum 3 years’ experience in luxury retail or customer service.
• Additional language fluency is a plus.
• Demonstrated proficiency in client relationship management and selling techniques.

Responsibilities

• Achieve and exceed sales plans monthly and quarterly.
• Provide best-in-class customer service and build client relationships.
• Maintain product knowledge and brand awareness.

Skills

Customer service

Sales proficiency

Client relationship management

Organizational skills

Communication skills

Job description

Sales Associate – Selfridges (Full-Time Temporary, 6 Months)

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

Role

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns, best sellers and inventory availability.
• Actively maintain brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner.
• Manage back stock to ensure floor is filled and the stockroom is in order; communicate regularly regarding maintaining stock levels, noting any stock call‑outs and selling opportunities based on customer feedback.

Ideal Candidate

• Minimum 3 years’ experience in luxury retail or luxury customer service environment.
• Additional language fluency is a plus.
• Ability to source prospective clients from existing sphere of influence.
• Demonstrated proficiency in client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self‑motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

What We Offer You

• Highly competitive pay
• Company uniform
• Diverse and inclusive working environment
• Career progression and development programmes