Sales Associate Retail (Selfridges London) · Selfridges London Concession

Monica Vinader Ltd; Greater London; On-site; GBP 18,000 - 25,000; Part time

Job summary

A luxury jewellery brand in Greater London is seeking a Sales Associate to drive sales and deliver exceptional customer experiences. The ideal candidate will be passionate about the brand's values, possess excellent communication skills, and be prepared to work in a fast-paced environment. Responsibilities include achieving sales targets, providing exceptional customer service, and supporting the management team with operational tasks. Join our team to be part of an iconic brand where luxury is accessible for everyone.

Qualifications

• Desire to drive sales and deliver exceptional customer service.
• Strong interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Achieve individual sales and KPI targets.
• Provide exceptional service to customers.
• Support operational tasks like stock takes and visual merchandising.

Skills

Customer first attitude

Excellent communication skills

Ability to work under pressure

Job description

Job Title Ribbon? Sales Associate

Location: Selfridges London

Hours: 24 hours per week

Reporting: Concession Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

• Ethical Jewellery Business of the Year 2021, Retail Jeweller
• Queen's Award for Enterprise: Sustainable Development 2022
• Responsible Luxury Business of the Year 2022, Positive Luxury
• Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, and we owe our success to them. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

What you’ll do

Driving Sales and Exceptional Customer Experience

• Achieve individual sales and KPI targets through delivering exceptional service to customers
• Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
• Deliver in store services with confidence (ishy: engraving and aftercare)

Supporting the Team

• Comply with Monica Vinader company policies and procedures at all times
утатFollow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
• Exceptional personal grooming and presentation

Delivering Efficiency

• Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What you’ll bring

• A customer first attitude and a desire to drive sales
• Excellent communication and interpersonal skills
• Prepared to go the extra mile to ensure customer expectations are achieved
• Ability to work as part of a team
• Ability to work well under pressure in a fast paced environment
• Positive, proactive and able to work to direction

To be successful at Monica Vinader...

• You are a doer
• You’re a team player
• You’re humble
• You are honest, straightforward and transparent
• You are a good teacher/mentor (approachable and accessible)
• You want to get your hands dirty
• You solve problems
• You are resilient
• You are flexible
• You are entrepreneurial, smart, and passionate
• If you don't know something, you say so. Then go figure it out quickly
• You love working in a creative environment
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