Sales Assistant

Diptyque Paris; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury retail company is seeking a Sales Assistant to join their team in Greater London. The ideal candidate will have previous experience in fragrance, beauty, or luxury retail, demonstrate excellent customer service skills, and possess a proven sales record. Responsibilities include maximizing retail sales, maintaining the store's presentation, and building strong relationships with customers. This is a full-time position with flexible working hours, including weekends.

Qualifications

• Previous experience in fragrance, beauty, or luxury retail.
• Sales focused with a proven sales record.
• Strong communication skills both verbal and written.

Responsibilities

• Maximize retail sales and build strong customer relationships.
• Maintain the store's cleanliness and organization.
• Support management with inventory and stock takes.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Flexibility

Job description

Sales Assistant page is loaded## Sales Assistantlocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR301Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.**MAIN PURPOSE AND SCOPE OF THE JOB.**Responsible for maximising retail sales and building strong relationships with customers and team/ colleagues at Diptyque. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand.## JOB TITLE • Sales Assistant - Boutique**REPORTS TO:** Store Manager**DUTIES AND KEY RESPONSIBILITIES*** To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.* Develop an understanding of the KPI and Business objectives of the business on a daily and weekly and monthly basis* Assist with boutique reporting when needed.* Develop an understanding of the till reporting systems.* Ensure that every customer is approached and assisted to achieve sales targets.* Maintain and develop strong relations with customers and deliver a luxury detailed service at all times.* Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner.* Work with the team for events both in-store and off site as the business requires, ensuring flexibility in hours and locations of work as required* Use initiative to benefit the service levels of the store and the business* Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.* Attend key training sessions held by the company, highlighting any personal development needs to the management team.* Attend and contribute to weekly team meetings in store, showing an awareness of the market and local area* Contribute to the Retail Action Plan for the store.* Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping* Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor, including assistance with stock deliveries, and replenishment* Ensure that the store is replenished, clean, neat and tidy at all times, including the façade.* Support management with Inventory accuracy* Work with the store team to cover and prepare for stock takes as needed* Ensure that sales/ customer contacts/ requirements are recorded and monitored.* Assist Assistant Manager / Store Manager in duties and additional tasks as and when required.* Follow all cash handling guidelines at all times, including but not limited to petty cash, and closing the store.* Ensure that at all times company dress code and grooming guidelines are adhered to.* Act as a Brand Ambassador at all times* Maintain a good positive, and motivated relationship with all colleagues at Diptyque, creating a welcoming team spirit.* Abide at all times by Company rules and policy.* As a keyholder for the store, abide by all keyholder policies and guidelines## The successful candidate will:* A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.* Sales focused with a proven sales record.* Strong people and performance/ management skills.* Expertly honed customer service skills and enjoy interacting confidently with the general public.* Must be self-motivated, focused and be able to use own initiative.* Communication both verbal and written to a high degree is also a must.* Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.* Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.* Be assertive, dynamic and always have a can do and positive attitude.This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.Diptyque is committed to diversity in all its forms and considers each application carefully.