Sales Advisor (14 hrs)

Cotswolds Designer Outlet; Tewkesbury; On-site; GBP 18,000 - 25,000; Full time

Job summary

A renowned retail outlet in Tewkesbury is seeking a dedicated retail associate to provide exceptional customer service and maintain store standards. The ideal candidate will have previous retail experience, the ability to work under pressure, and a willingness to embrace a flexible schedule including weekends. You will be responsible for engaging customers, handling inquiries, and maintaining store appearance. This role offers a dynamic environment focused on customer satisfaction.

Qualifications

• Experience in a customer-facing role with a focus on sales.
• Strong communication and interpersonal skills.
• Willingness to work flexible hours including weekends.

Responsibilities

• Applies appropriate selling techniques with customers.
• Maintains high standards of store cleanliness and product availability.
• Handles telephone inquiries and administrative tasks as directed.

Skills

Previous experience in retail

Ability to work under pressure

Constant standing, bending, frequent lifting of luggage

Job description

We at Samsonite have a fantastic opportunity for you to join our worldwide leading luggage and accessory brands. The role is a great mix of commercial, operational and customer service, and we need a confident, charismatic, self-motivated individual who thrives in an often fast-paced, always customer centric environment.

For more than 110 years, we have been resolutely focused on innovation & design and have been the industry leader in the use of new materials.

Our values are guided by our company motto “Do unto others as you would have them do unto you” which encapsulates our core values: Entrepreneurialism, Openness, Partnership, Integrity and Family Feeling.

Building on our enduring values and our heritage of innovation, quality and durability, we have now set out our vision to become the most sustainable lifestyle bag and travel luggage company in the world.

Responsibilities:

• Applies the brand appropriate selling ceremony with each customer
• Demonstrates understanding of personal sales goals and KPIs and strives to hit targets set.
• Working independently at times, and as part of a small but dedicated team.
• Exhibits exceptional customer service with a solution orientated mindset.
• Able to engage with customers in a warm, inviting and cheerful manner.
• Takes pride in the store and maintains the standards on the sales floor, including a swift replenishment of products.
• Take part in processing deliveries.
• Ensure backup stock and stockrooms are kept in order.
• Be knowledgeable of all products (current and new) and selling benefits.
• Read and actionrelevant Head Office communication
• Assist in stock counts asdirected by Store Manager.

Security

• To ensure that any security issues are acted upon where possible and reported to Management.
• To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

House Keeping

• Maintain high standards at all times within the branch.
• Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.

Operations /Administrative Duties

• Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages arecommunicated.
• Carry out stock and personnel administration as directed by Management.
• To adhere to company attendance policy
• For this position, we are seeking a candidate who is available on both weekdays and weekends and willing to occasionally work overtime.

Appearance

• Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.

Health & Safety

• Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
• Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.

Additional Responsibilities

To perform duties of a similar nature as required and directed by Management.

Skills required

• Constant standing, bending, frequent lifting of luggage up to 15 kilos.
• Previous experience in retail
• Ability to work under pressure and with a sense of urgency when needed