Roadside Incident Support Advisor - Calm, Customer-Focused

RAC; Walsall; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading roadside assistance provider in Walsall is seeking an NFUM Incident Advisor. This full-time role requires delivering fast and empathetic support to customers during roadside emergencies. Candidates should be confident communicators with problem-solving skills, able to work effectively under pressure. The position emphasizes teamwork and customer satisfaction while offering flexible working resources, competitive salary, and a robust benefits package, including free breakdown cover and pension contributions.

Benefits

Competitive salary

Bonus scheme

Pension contributions

Life assurance

Flexible working resources

FREE RAC Ultimate Complete Breakdown Cover

Discounts via Orange Savings

Free onsite parking

Colleague Share Scheme

Qualifications

• Proven ability to thrive in a fast-paced environment.
• Experience in delivering excellent customer service in challenging situations.

Responsibilities

• Deliver fast and accurate support to customers in breakdown situations.
• Make smart deployment decisions and manage expectations around wait times.
• Control each incident to ensure the best outcome for customers and business.
• Communicate effectively with internal teams and external partners.
• Meet performance targets while ensuring compliance and customer care.

Skills

Confident communicator

Problem-solving

Customer support over the phone

Team player

Calm under pressure

Job description

A leading roadside assistance provider in Walsall is seeking an NFUM Incident Advisor. This full-time role requires delivering fast and empathetic support to customers during roadside emergencies. Candidates should be confident communicators with problem-solving skills, able to work effectively under pressure. The position emphasizes teamwork and customer satisfaction while offering flexible working resources, competitive salary, and a robust benefits package, including free breakdown cover and pension contributions.