Revenue Operations & CRM Lead (Remote)

Carandclassic; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading automotive marketplace in the UK is seeking a Revenue Operations & CRM Lead to optimise HubSpot and enhance sales efficiency. In this pivotal role, you will drive data accuracy and revenue growth across commercial teams, build dashboards, and standardise sales processes. The ideal candidate is a HubSpot expert with strong communication skills and experience in automation. Enjoy competitive pay, stock options, and flexible working arrangements in a dynamic environment.

Benefits

Competitive & benchmarked base salary

Generous stock option scheme

Flexible working arrangements

Access to mental health support

Professional development allowance

Generous parental leave

33 days holiday

Qualifications

• Deep understanding of Sales Hub, Marketing Hub, and Service Hub fundamentals.
• Confident designing, testing, and maintaining efficient workflows.
• Able to maintain clean datasets, run audits, and implement governance frameworks.
• Skilled at translating business needs into scalable processes inside HubSpot.
• Able to create dashboards and analyze performance.
• Comfortable partnering with Sales, Marketing, Product, and Support teams.
• Capable of managing CRM improvement projects end-to-end.
• Can break down technical topics clearly to non-technical audiences.
• Understands how CRM improvements drive revenue and conversion.

Responsibilities

• Own and optimise HubSpot for accurate data across deals and contacts.
• Define and standardise sales processes to reduce manual work.
• Build dashboards and reports for real-time visibility into KPI.
• Deliver actionable insights through weekly and monthly reporting.
• Ensure clean lead flow and a smooth customer journey.
• Drive continuous improvement in CRM performance and HubSpot capability.
• Manage change and governance, ensuring compliance.
• Train sales teams on best practices and tool adoption.

Skills

HubSpot expertise

Automation & workflow experience

Data quality & governance

Sales process design

Reporting & insight generation

Cross-functional collaboration

Project & change management

Strong communication skills

Commercial awareness

Job description

About you

You’re an organised, analytical and commercially minded problem‑solver who loves bringing order to chaos. You thrive in fast‑paced environments where systems and processes are still being defined and you take pride in making things work better.

You’re an expert in HubSpot (including Sales Hub / Marketing Hub), comfortable working with data, and enjoy partnering with sales teams to help them perform at their best. You love diving into workflows, automations and dashboards just as much as you enjoy explaining them clearly to others.

You’re proactive, detail‑oriented and have the curiosity to keep improving every process you touch. You understand how great data, clean systems and actionable insights can unlock commercial growth.

About the role

We’re looking for our first‑ever Revenue Operations & CRM Lead to build world‑class commercial operations across via HubSpot for our auction and marketplace sales teams.

You’ll be the driving force behind the optimisation of HubSpot, improving our end‑to‑end sales processes and ensuring we have the data, structure and insight to fuel Car & Classic’s next stage of growth.

This is a rare opportunity to join an established but incredibly high‑growth business at the foundation of our RevOps function. You’ll be designing the systems, reports and workflows that support scale and international expansion across high‑value projects.

About us www.carandclassic.com

Car & Classic is one of the largest automotive marketplaces in the world. Launched in 2005 but under new, VC‑backed ownership since 2018 and on an exciting double‑digit growth journey to bring classic vehicle transactions online.

Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day‑to‑day, diversity, inclusion and high performance. We’re a fully remote team of builders, dreamers, and petrolheads using tech to connect enthusiasts with the machines that move them. If you’re driven by passion and curious about shaping the future of classic motoring online, you’ll fit right in.

We’re looking for a Revenue Operations & CRM Lead who has good, relevant experience and wants to make their mark in a rapid‑growth business where they can make a real difference whilst enjoying the environment and culture.

Role and responsibilities

You’ll play a pivotal role in driving sales efficiency, data accuracy and revenue growth across our commercial teams. You’ll achieve this by:

• ⚙️ Owning and optimising HubSpot to ensure clean, accurate and up‑to‑date data across deals, contacts, companies and activities.
• 🧭 Defining and standardising sales processes across Auction and Marketplace teams, reducing manual work through automation and smart workflows.
• 📊 Building dashboards and reports that provide real‑time visibility into pipeline, activity, KPIs and conversion funnels.
• 💡 Delivering actionable insights through weekly and monthly reporting that drive stronger forecasting and decision‑making.
• 🔄 Ensuring clean lead flow, and a joined‑up customer journey between Sales, Marketing and Customer Support
• 🚀 Driving continuous improvement in CRM performance, process efficiency and HubSpot capability through new features and adoption programmes.
• 🧩 Managing change and governance, documenting every process, ensuring compliance (GDPR), and maintaining clear CRM rules and definitions.
• 🧑🏫 Training and enabling sales teams, embedding best‑practice RevOps standards and ensuring high adoption of tools and dashboards.

The skills, attributes and experience you must have

• 🧠 HubSpot expertise – deep understanding of Sales Hub, Marketing Hub and Service Hub fundamentals.
• 🔧 Automation & workflow experience – confident designing, testing and maintaining efficient workflows and integrations.
• 📊 Data quality & governance – able to maintain clean datasets, run audits and implement governance frameworks.
• 🗺️ Sales process design – skilled at translating business needs into scalable, efficient processes inside HubSpot.
• 📈 Reporting & insight generation – able to create dashboards, analyse performance and tell stories with data.
• 🤝 Cross‑functional collaboration – comfortable partnering with Sales, Marketing, Product and Support teams.
• 🧩 Project & change management – capable of managing CRM improvement projects end‑to‑end and ensuring adoption.
• 💬 Strong communication skills – can break down technical or data‑heavy topics clearly to non‑technical audiences.
• 🚗 Commercial awareness – understands how CRM improvements drive revenue, conversion and cycle‑time improvements.

The skills, attributes and experience it would be nice to have

• 🧮 HubSpot certifications (Sales Hub, RevOps, Reporting, CRM Implementation).
• 💻 Experience with automation or integration tools such as Zapier or Make.
• 🧭 Prior experience supporting 20+ person sales teams across multiple geographies.
• 📢 Experience working with Salesforce, MarketingCloud or similar CRM/RevOps platforms.
• 🚀 A passion for building from the ground up and improving systems that impact commercial growth.

This role probably isn’t for you if

• 🧩 You prefer maintaining existing systems rather than designing and improving them.
• 🕹️ You don’t enjoy being hands‑on with data, automation and workflows.
• 💬 You struggle to translate complex technical insights into clear, actionable messages.
• ⏳ You prefer slow‑paced, highly structured environments — this role thrives on speed, autonomy and ownership.

What do you get (remuneration & benefits)

• 💰 Competitive & benchmarked base salary
• 📈 Generous stock option scheme
• 💻 All the equipment you need to get the job done
• 🌍 Flexible working - work where and when you want to get the job done
• 🤗 Access to free counselling, therapy and mental health support via Spill
• 📚 Professional development allowance
• 🏡 Life cover
• 🩺 Smart Health
• 👶 Generous parental leave
• 🏝 33 days holiday (including bank holidays)
• 🚀 Ability to make your mark on a fast‑growing start‑up

Our application process

Once you decide to apply you’ll be presented with a series of questions. The answers to the questions are the difference between your application being progressed or not. Please do give them your time and effort when answering.

We want to hear from you, not AI, so if you use AI to write your answers, you won’t be progressed.

Car & Classic Limited is an equal‑opportunity employer

Equality, diversity and inclusion are integral parts of our culture. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we hold ourselves responsible. We are committed to treating all applicants fairly and equally and encourage candidates from all backgrounds to apply for this role.

Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.