Retention Manager — Client Loyalty & Renewals (B2B)

Dubizzle Limited; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic startup in the legal industry is seeking a Retention Manager to enhance client relationships and manage cancellations. This role requires a confident communicator to retain memberships and resolve issues effectively. The ideal candidate has experience in client retention and exceptional negotiation skills. Join a rapidly growing team in a vibrant office environment based in Ancoats, Manchester.

Benefits

25 days holiday plus sick pay

Private Health Insurance

Annual learning budget

Regular team socials

Qualifications

• Proven experience in retention or client success.
• Exceptional communication and negotiation skills.
• A solutions-focused mindset and empathy for clients.

Responsibilities

• Manage and reduce client cancellations strategically.
• Handle complaints with professionalism and empathy.
• Engage directly with clients to retain memberships.

Skills

Client retention

Communication skills

Negotiation skills

Data literacy

Job description

A dynamic startup in the legal industry is seeking a Retention Manager to enhance client relationships and manage cancellations. This role requires a confident communicator to retain memberships and resolve issues effectively. The ideal candidate has experience in client retention and exceptional negotiation skills. Join a rapidly growing team in a vibrant office environment based in Ancoats, Manchester.