Retail Shop Lead: Customer Experience & Ops

BoyleSports Counterparty Limited; Bicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Bicester is seeking an experienced Assistant Manager to oversee the shop in the absence of the Shop Manager. The successful candidate will be responsible for leading the team, ensuring high operational standards, and delivering excellent customer service. Must possess strong leadership skills, the ability to build relationships, and a keen interest in the sports industry. This role offers opportunities for advancement within the company.

Qualifications

• Ability to confidently lead a team and inspire others.
• Excellent communicator with the ability to provide clear guidance.
• Customer service focused with a keen interest in the sports industry.

Responsibilities

• Support the Shop Manager with the day-to-day running of the shop.
• Lead the operation in the absence of the Shop Manager.
• Ensure outstanding customer experience and uphold presentation standards.

Skills

Team leadership

Excellent communication

Customer service focus

Problem solving

Relationship building

Education

1 year Assistant Manager/Supervisor Retail experience

Job description

A leading retail company in Bicester is seeking an experienced Assistant Manager to oversee the shop in the absence of the Shop Manager. The successful candidate will be responsible for leading the team, ensuring high operational standards, and delivering excellent customer service. Must possess strong leadership skills, the ability to build relationships, and a keen interest in the sports industry. This role offers opportunities for advancement within the company.