Retail Parts ProStore 5839

Advance Auto Parts Inc.; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retail company in the United Kingdom is seeking a Retail Parts Pro. The ideal candidate will provide expert sales support and manage DIY services, while ensuring high standards of customer service in a full-time role. Candidates should have strong automotive knowledge and proven sales ability, with experience in handling customer transactions and store inventory processes. This role offers opportunities for personal and store sales goals.

Qualifications

• 3-5 years of experience in automotive parts.
• Ability to communicate effectively in English.
• Strong diagnostic skills in automotive systems.

Responsibilities

• Manage DIY services including battery installation.
• Achieve store sales goals.
• Assist in inventory processes.

Skills

Automotive systems knowledge

Sales ability

Customer service skills

Organizational skills

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Retail Parts Pro

What is a Retail Parts Pro? A professional-level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and parts knowledge. It involves advanced identification, troubleshooting and project assistance for DIY customers, sourcing from numerous places including special order, FDO, second source, etc. Requires in-depth knowledge of store inventory and maintenance processes. Position is full-time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

• Must have a valid driver's license

ASE Certification Preferred, but not required

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Sales and Business Development

Industries

• Motor Vehicle Manufacturing and Retail