Retail Optical Assistant

Vision Express; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in the UK is seeking a Retail Optical Assistant in Cardiff. You will provide personalized customer service, assist with fittings and minor repairs, and support eye tests. Candidates should be passionate about eyewear and strong communicators. Competitive salary with monthly bonuses available based on performance. Apply now to start your career in optical retail.

Benefits

Free eyewear (up to £550 annually)

33 days holiday with buy/sell options

Family & friends discounts + free eye tests

Employee wellbeing support

Opportunities to support global vision

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and comfortable with digital tools.
• Strong communication skills to understand customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Adjust frames, assist with fittings, and perform minor repairs.
• Support pre-screening eye tests with the latest technology.
• Handle store administration and support tasks.

Skills

Customer service

Product advice

Team collaboration

Communication

Job description

Retail Optical Assistant – Vision Express
Where customer service meets premium eyewear and medtech innovation.

Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre‑screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to £550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.