Retail Manager

Stratstone Limited; Wolverhampton; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive retailer in Wolverhampton is seeking a Retail Manager to enhance customer experiences and support sales objectives. The ideal candidate will have strong experience in automotive sales, a passion for training team members, and an analytical mindset to reflect on performance metrics. This full-time role offers competitive salary and bonuses along with industry-leading benefits.

Benefits

33 days annual leave

Birthday leave

Volunteering day off

Tailored training opportunities

Cycle to work scheme

High street discounts

Qualifications

• Experience in automotive sales with a similar brand.
• Strong communication skills to enhance team performance.
• Ability to interpret financial information and generate reports.

Responsibilities

• Ensure exceptional customer experiences at the dealership.
• Support the Sales Manager in overseeing the Sales Executive system.
• Provide training and coaching to Sales Executives.
• Achieve department profitability and finance objectives.

Skills

Customer service experience

Analytical mindset

Coaching and training

Sales experience

Financial reporting

Job description

Salary £35,000 plus bonus, company car, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you passionate about steering your team to success? Do you have an analytical mindset and strive to exceed targets? If so, you’ll be a perfect fit at Stratstone

We love people who value exceptional customer experiences, in the same way that we do; Stratstone are committed to providing our customers with the highest level of service. As a Retail Manager, you’ll play a critical role in ensuring every one of our customers receives an outstanding experience throughout their journey with us.

Duties, Responsibilities & Person Specification

• A passion for providing outstanding experiences that keep customers coming back to our dealerships.
• Supporting the Sales Manager in overseeing the Sales Executive prospect system, ensuring all information is being entered, updated, and used effectively.
• A conscientious approach, always striving to observe regulations, policies, and guidelines, as well as adhering to all FCA regulations and standards for Finance & Insurance.
• Motivation for achieving department profitability, finance, and customer experience objectives.
• An analytical mindset with the ability to reflect and interpret financial information, regularly drawing up business reports for Senior Management.
• Passion for helping others to grow and develop, regularly providing training, coaching, and guidance to Sales Executives, supporting them to become the best they can be.
• Detailed experience of automotive sales with similar profile brands, as well as working in a team with shared objectives and personal performance goals.

Life at Stratstone:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Automotive

Walsall, England, United Kingdom