Retail Human Resources Manager

Lovisa America LLC; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global retail company is seeking a Retail Human Resources Manager to oversee HR operations in London. The ideal candidate will have over 5 years of experience in HR management, a strong knowledge of employment laws, and the ability to lead employee engagement initiatives. This role involves managing HR administration, advising on HR issues, and implementing strategies to foster a positive workforce culture.

Qualifications

• 5+ years of experience in HR Management or HR Operations.
• Strong knowledge of employment laws.
• Experience managing employee relations cases and investigations.

Responsibilities

• Oversee HR administration, ensuring compliance and efficiency.
• Act as a trusted advisor on HR-related issues.
• Lead employee engagement initiatives.

Skills

HR Management

Employee relations

Employment laws

Problem-solving

Negotiation

HR data analysis

Time management

Communication

Education

Bachelor’s degree in Human Resources

Diploma in Business or Employment Law

Tools

HR systems

Job description

Retail Human Resources Manager – Lovisa Pty Ltd

This role is responsible for overseeing day‑to‑day HR Operations in Lovisa’s retail and support centre teams, ensuring compliance with employment legislation and driving initiatives to foster a positive workforce culture.

Key Responsibilities

HR Operations & Compliance

• Provide leadership and support on HR policies, procedures and best practices.
• Ensure compliance with employment legislation in all operational regions.
• Oversee HR administration: contracts, onboarding, off‑boarding and reporting.
• Manage HR systems and maintain accurate employee records.
• Develop and implement strategies to improve operational efficiencies within the HR function.

Employee Relations & Performance Management

• Act as a trusted advisor to managers and employees on HR‑related issues.
• Manage and resolve employee relations matters, including conducting investigations and preparing reports.
• Maintain accurate records of employee relations cases, grievances and outcomes.
• Partner with leaders to proactively address performance concerns and coach on performance improvement strategies.

Talent Management & Workforce Planning

• Support business leaders in workforce planning and organisational structure decisions.
• Lead and execute key HR projects, including engagement and retention initiatives.
• Partner with international leaders to align HR practices with business strategy.
• Manage immigration and international relocation processes, working with consultants as required.

Training & Development

• Provide coaching and support to managers and team members on HR‑related matters.
• Assist in the design and implementation of talent development programmes when required.

Culture & Engagement

• Champion company culture and values to foster a positive work environment.
• Lead employee engagement initiatives and support HR‑related events.
• Partner with key stakeholders to develop and implement diversity, equity and inclusion programmes.

Skills, Knowledge & Qualifications

• 5+ years of experience in HR Management or HR Operations.
• Bachelor’s degree or diploma in Human Resources, Business or Employment Law.
• Strong knowledge of employment laws.
• Experience managing employee relations cases and investigations; experience managing ACAS.
• Ability to analyse HR data, identify trends and develop strategic plans.
• Strong problem‑solving, negotiation and conflict resolution skills.
• Experience using HR systems and handling HR administration processes.
• Excellent organisational and time‑management skills and strong communication and interpersonal skills.
• High attention to detail and ability to maintain confidentiality.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.

Location: London, England