Retail Customer Service Assistant

advancedwebventures; United Kingdom; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Customer Service Assistant for night shifts. This role focuses on providing excellent customer service and working collaboratively in a dynamic retail environment. Responsibilities include serving customers, managing stock, and ensuring a safe, clean working environment. Previous experience is not necessary, as training will be provided. Competitive pay and various benefits are offered to successful candidates.

Benefits

Flexible hours

Career progression

Paid holiday

25% discount on in store goods

Access to 24/7 online GP services

Wellbeing benefits

Shopping and leisure discounts

Free barista style hot drinks

Family leave

Pension scheme

Share save scheme

Qualifications

• Passion for customer service.
• Ability to work collaboratively in a team.
• No prior retail experience required; training provided.

Responsibilities

• Ensure safety for yourself, colleagues, and customers.
• Serve customers efficiently and effectively.
• Foster a positive and inclusive work environment.
• Prepare and serve food and drink items.
• Replenish stock and manage deliveries.
• Support offers and promotions proactively.
• Perform cleaning duties in the store.

Skills

Customer service

Team collaboration

Fast-paced environment adaptability

Job description

About Bp Retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever‑changing market, supporting our customers with all their needs.

Customer service assistant - nights

What You Get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods (exclusions apply)
• Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here

What We Are Looking For

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast‑paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What You Will Be Responsible For

• Ensuring safety: keep yourself, your colleagues and customers safe in line with bp policies and procedures.
• Serving customers efficiently, ensuring their needs are met promptly and effectively.
• Fostering a positive and inclusive work environment in line with bp beliefs.
• Preparing and serving food and drink items from our Wild Bean Café.
• Taking in deliveries, replenishing stock, and completing stock management tasks.
• Supporting bp’s offers, promotions and loyalty scheme proactively.
• Carrying out cleaning duties in all aspects of the store, facilities and forecourt.

How to apply

Simply click on apply and have an up‑to‑date CV ready!

You can find out more about bp retail

Here.

Applicants welcome from 18+