Retail Customer Experience Specialist

William Hill PLC; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming company is looking for a Customer Service Representative in Coventry. You'll be the face of the shop, processing bets and engaging with customers. This role offers a full-time schedule, competitive salary, and a range of benefits including an annual pay review, subsidized travel, and training opportunities. Ideal candidates will have strong customer service skills and enjoy working as part of a team to create a welcoming environment.

Benefits

28 days holiday annually (pro rata)

Paid birthday day off

Annual performance bonus

Pension plan

Discounts in shops and cinemas

Career development opportunities

Qualifications

• Age 18+ (it’s a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.

Skills

Customer service

Interpersonal skills

Empathy

Job description

A leading gaming company is looking for a Customer Service Representative in Coventry. You'll be the face of the shop, processing bets and engaging with customers. This role offers a full-time schedule, competitive salary, and a range of benefits including an annual pay review, subsidized travel, and training opportunities. Ideal candidates will have strong customer service skills and enjoy working as part of a team to create a welcoming environment.