Retail Customer Experience Associate (Betting Shop)

Betfred Group; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent betting company in Carlisle seeks an Assistant Sales Manager to enhance customer experiences. Primary duties include processing bets, addressing queries, and maintaining an inviting environment. Ideal candidates will possess excellent customer service skills and an eagerness to learn. Flexible full or part-time roles available, with benefits such as bonuses, pension contributions, and financial wellbeing support. A commitment to responsible gambling is a priority.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity and paternity pay

Long-service recognition programme

Financial wellbeing package

Mental health support

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Passion for sports, betting and gaming is beneficial.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of products.
• Support promotional events during the sporting calendar.
• Maintain a well-presented environment.
• Collaborate with team members.
• Handle cash transactions accurately.
• Follow age verification processes.

Skills

Outstanding customer service skills

Ability to engage customers

Eagerness to learn and develop

Job description

A prominent betting company in Carlisle seeks an Assistant Sales Manager to enhance customer experiences. Primary duties include processing bets, addressing queries, and maintaining an inviting environment. Ideal candidates will possess excellent customer service skills and an eagerness to learn. Flexible full or part-time roles available, with benefits such as bonuses, pension contributions, and financial wellbeing support. A commitment to responsible gambling is a priority.