Retail Assistant Manager — Lead & Elevate Customer Experience

Lunawireless; Worcester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A T-Mobile Premium Retailer is seeking a Retail Associate Manager in Worcester, UK. You will partner with the Store Manager to lead the store team, ensuring customer satisfaction and operational excellence. Responsibilities include training Mobile Associates, managing customer interactions, and maintaining store standards. Ideal candidates have retail sales experience and strong leadership skills. This role offers competitive pay starting at $17/hour, along with benefits like health insurance and 401(k). Join a diverse workplace focused on personal and professional growth.

Benefits

Commission

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Infuse passion for T-Mobile’s Manifesto in the store team.
• Ensure every customer need is met during their store visit.
• Complete observations of Mobile Associates’ interactions with customers.
• Manage customer wait times effectively.
• Lead by example in product knowledge and employee training.
• Maintain overall store environment quality.
• Ensure team knowledge of store systems and communications.

Skills

Customer service

Sales experience

Leadership

Communication

Education

High School Diploma or GED

Job description

A T-Mobile Premium Retailer is seeking a Retail Associate Manager in Worcester, UK. You will partner with the Store Manager to lead the store team, ensuring customer satisfaction and operational excellence. Responsibilities include training Mobile Associates, managing customer interactions, and maintaining store standards. Ideal candidates have retail sales experience and strong leadership skills. This role offers competitive pay starting at $17/hour, along with benefits like health insurance and 401(k). Join a diverse workplace focused on personal and professional growth.