Retail Assistant - Congleton Promotions · Congleton Shop

The North West Air Ambulance; Congleton; On-site; GBP 14,000; Part time

Job summary

A charity organization in Congleton is looking for a Retail Assistant to support the Shop Manager in achieving sales targets and providing excellent customer service. Key responsibilities include managing stock, promoting Gift Aid, and maintaining store standards. Ideal candidates will have cash handling experience, numeracy and IT skills, and the ability to work with volunteers. This part-time role offers a salary of £13,796 per annum based on 21 hours per week.

Qualifications

• Experience with an EPOS system.
• Experience working with volunteers.
• Knowledge of Gift Aid procedures.
• Knowledge of Health & Safety.

Responsibilities

• Support the manager in achieving sales and customer service targets.
• Ensure stock availability through efficient delivery and collection sorting.
• Promote Gift Aid to maximize donations.
• Ensure cleanliness and merchandising standards.
• Handle cash and manage shop administration accurately.

Skills

Numeracy skills

Literacy skills

IT literacy

Cash handling experience

Organizational skills

Teamwork

Tools

EPOS system

Job description

Join a life saving crew

The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.

As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.

JOB TITLE

Retail Assistant

DEPARTMENT

Retail

REPORTING TO

Shop Manager

WORKING HOURS

21 hours per week

SALARY

£13,796 per annum

Overall purpose of the role

To assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales

Main duties and responsibilities

• Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
• Assist with pricing of items to ensure profit maximization.
• Proactively promote Gift Aid in order to maximise contributions from donations.
• Work alongside volunteers acting as a role model ensuring standards of quality are met.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity Policies and Procedures.
• Provide excellent customer service and donor experience, which attracts new supporters every day.
• Ensure high standards of cleanliness, display and merchandising are met.
• Ensure the Health and Safety of your colleagues and customers.
• Establish quality standards, consumer safety and ensuring continuity.
• Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.

PERSON SPECIFICATION

Experience

• Previously worked on an EPOS system
• Experience of working with volunteers
• Knowledge of Gift Aid procedures
• Knowledge of Health & Safety

Skills

• A good standard of numeracy and literacy
• IT Literate
• Cash handling experienceCommunicate effectively across a multi-site organisation
• Strong organisational skills
• Pro‑active team member

Personal Attributes / Abilities

• Ability to manage time with conflicting priorities
• Open, adaptable, honest and reliable
• Flexible approach to meet the demands of the Charity
• Enthusiastic and motivated to deliver excellent service
• Ability to be standing/walking during working hours
• Ability to lift and move heavy items including furniture in our Furniture shops