Retail Area Collector

Salvation Army Trading Company; Coventry; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A well-known charity retail organization is seeking a Retail Area Collector to work in Coventry and Nuneaton. The role involves collecting and delivering goods to private homes, assessing donations for quality, and assisting in the shop. The ideal candidate will have a positive attitude, customer service skills, and a current driving licence. Join a company that values its colleagues and has received multiple awards for its innovative charity work. Enjoy flexible hours and amazing benefits like generous holiday entitlements and a fantastic pension scheme.

Benefits

26 days annual leave plus bank holidays

Virtual GP service

Excellent pension scheme

Company sick pay

25% discount on products

Qualifications

• A positive attitude in delivering exceptional customer service.
• A full and current driving licence.
• A passion for charity retailing.
• Knowledge of the local area.
• The ability to be adaptable and to think on your feet.

Responsibilities

• Responsible for the collection and delivery of goods to private houses.
• Assess donated goods for quality.
• Assist in the shop when not required to drive.
• Involves extensive manual handling.

Skills

Customer service

Adaptability

Local area knowledge

Education

Full and current driving licence

Job description

The Vacancy

• Do you want to work for a company that has been named in TheUK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organisation to work for by Best Companies Ltd?
• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
• Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Do you have excellent customer service skills?

Then read on!

Please note that this role will require you to work 22.5 hours at our Coventry Donation Centre and 15 hours at our Nuneaton Donation Centre.

We are looking for a friendly & helpful new member of the team. If you have had customer focussed experience, whether in paid or voluntary roles, enjoy getting out and about meeting people and have a friendly and positive outlook then we are looking for you to assist our teams in making the shop as successful as it can be.

As a Retail Area Collector, you will be primarily responsible for the collection and delivery of goods to private houses. You will be required to assess the donated goods for quality and assist in the shop when not required to drive. This role will involve an extensive amount of manual handling.

Qualifications

• A positive attitude in delivering exceptional customer service
• A full and current driving licence
• A passion for charity retailing
• Knowledge of the local area
• The ability to be adaptable and to think on your feet

We're looking for you!

See what some of our colleagues say about us:

Working for the Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired dedicated and supportive employer that's making a real difference in people's lives. It's truly heartwarming to see the positive impact we have on individuals and communities. – GT, Sales Assistant/Driver

What I like about working for SATCoL is getting to see how much we are helping to raise funds for people in need and getting to work daily with people that are in need of some help. Being able to work with a great team daily and how much we can put a smile on someone’s face that needs our help is the best benefit of working here. – JL, Sales Assistant

Equal Opportunity

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Benefits

Annual Leave: Starting at 26 days plus bank holidays, with the ability to buy an extra week.

Virtual GP Service: Phone consultations available 24 hours a day, 7 days a week, 365 days and video consultations from 8am to 10pm, 7 days a week.

Excellent Pension Scheme: SATCoL offer a Defined Contribution Scheme, with the company doubling your contributions up to 6%, and giving you Life Assurance of 3× your normal salary.

Company Sick Pay: This is paid from the end of your probation period and increases during your employment with us.

Discounts: All colleagues are entitled to a 25% discount on all original, full priced products sold by SATCoL.

Wellbeing Commitment: Our colleagues are our most important asset, and we are committed to the wellbeing of our teams being our single most important issue.

SATCoL offer many more fantastic benefits, please see attachment for details.

Why join Salvation Army Trading Company Ltd (SATCoL)?

• Be part of a continually developing and growing company who works tirelessly to help fund The Salvation Army’s vital work with vulnerable people in the UK by raising money.
• Work for a company that cares for its colleagues, stakeholders, community and environment and encourages reuse and recycling through over 240 charity shops and donation centres, and a network of around 8,000 clothing banks.
• We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army.
• We have a strong and positive culture, led by our values ‘Compassion, Accountability, Respect and Equality’ and our core purpose of ‘enabling mission and providing resource to help the work of The Salvation Army’. We truly CARE.
• We believe in empowering people; therefore, our roles offer lots of independence. Whether you are part of our front‑line collections team or our central support function, we encourage autonomy and embrace new ideas.
• Whatever our colleagues’ workplace aspirations, SATCoL supports them at all levels to grow and succeed, believing in internal development and promoting from within wherever possible.
• We value every colleague, no matter what department or role you work in. Inclusivity underpins our strong team ethic and allows for collaborative working to help one another be successful.
• We offer a wide variety of opportunities that offer a range of exciting challenges and new experiences, where no two days are the same.
• Why I Work For SATCoL – Shop Manager: I get the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis.
• Why I Work For SATCoL – Area Collections Manager: Working for SATCoL offers a great work/life balance, a competitive salary, great benefits, a welcoming team of like‑minded individuals and the chance to make a real difference.
• Why I Work For SATCoL – General: Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.

Registered Company no. 2605817
The Salvation Army registered charity 214779 and in Scotland no. SC009359