Retail Advisor

BT Ireland; Inverness; On-site; GBP 26,000; Full time

Job summary

A leading telecommunications company in Inverness is seeking a Retail Advisor to connect customers with essential services. This role requires resilience, adaptability, and a genuine desire to assist others. No prior retail experience is necessary, as training will be provided. The position offers £13.12 per hour plus commission, along with various employee benefits including healthcare access, career development support, and generous family leave.

Benefits

24/7 Online GP access

Market-leading paid carer’s leave

Equal family leave

Massive discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Ability to stay calm under pressure and think on your feet.
• Drive towards targets and build genuine relationships.
• Curiosity and willingness to learn about people.

Responsibilities

• Help customers connect to important moments in their lives.
• Provide exceptional service and expertise to customers.
• Collaboration with a supportive team atmosphere.

Skills

Resilience

Adaptability

Customer service

Job description

# Retail AdvisorJob Req ID: 53467Posting Date: 26 Nov 2025Function: EE RetailUnit: ConsumerLocation: Inverness (4337), Inverness, United KingdomSalary: 25684.0##**Retail Advisor****Working Hours – 35 hours per week, over 4/5 days, including Saturday and Sunday.****Location – Inverness****£13.12 p/h plus 20% on target commission**##At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.##* **£13.12 per hour + on-target commission** – rewarding your performance and drive* **24/7 Online GP access** for you and your immediate family – because your wellbeing matters* **Market-leading paid carer’s leave** – supporting you when your loved ones need you most* **Equal family leave** – 18 weeks full pay and 8 weeks half pay for all new parents* **Massive discounts** on EE & BT products – saving you hundreds every year* **Career development support** – carve your own path with training and progression opportunities* **Season Ticket Travel Loan** – making your commute more affordable* **Volunteering days** – give back to your community with paid time off* **Optional Private Healthcare and Dental** – extra peace of mind for you and your familyAt EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.