Responsive Repairs & Voids Team Leader

Leeds Safe Roads Partnership; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council organization is seeking a Responsive Repairs and Voids Team Leader to manage staff and deliver an efficient service. The role involves ensuring health and safety compliance while supporting a diverse range of construction services. Applicants should have management experience, a strong customer focus, and be capable of handling staff development. The organization offers a competitive salary, professional development opportunities, and a commitment to equality and diversity.

Benefits

Competitive salary

Pension Fund membership

Flexible working arrangements

Career development opportunities

Staff benefits for wellbeing

Qualifications

• Ability to provide effective management and direction regarding resources.
• Experience in managing and developing staff to achieve objectives.
• Strong customer care focus and ability to communicate effectively.

Responsibilities

• Support the Team Manager in managing staff to deliver efficient responses.
• Assist with business improvement plans focusing on customer service.
• Ensure compliance with Health & Safety procedures.

Skills

Management and coordination

Health and Safety awareness

Conflict resolution

Customer care focus

Excellent communication skills

Education

Health and Safety qualification (SMSTS/SSSTS or equivalent)

Tools

IT applications (Word & Excel)

Job description

Jobtitle : Responsive Repairs and Voids Team Leader

Hours:37 hours per week

Contract:Permanent

Location:Leeds Building Services – LS14 1NZ

Leeds Building Services (LBS) is the in-house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centers and Children’s Homes across the Authority.

Asa Team Leader,you’llthrive onworking collaboratively with colleagues, promoting equality and diversity within the service, contributing to the overall ethos, work and aims of the service, and the training and development of yourself and colleagues.

Leeds City Council isone of the largest employers in the region with over 14,000 employees. Weseekto recruit and develop talented individuals who embody our council values and ambitions .

About you

Asa Team Leader,you will bring to the role:

• Ability to provide effective management, direction and coordinationregardingresources, workloads,processesand projects.
• An understanding of responsibilities in terms of Health and Safety.
• An awareness of Asbestos related issues and responsibilities.
• Experience of reporting to and working effectively with a range of colleagues and partners.
• Experience of managing and developing staff to achieve objectives and outcomes.

About the role

This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service.

As our nextTeam Leader , you’llsupport the Team Manager in managing staff to deliver a safe, efficient, cost effective and customer focussed responsive repairs or void service.

The role is integral to ourteamto help make Leeds a better place for all.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose:

To support the Team Manager in managing staff to deliver a safe, efficient, cost effective and customer focussed responsive repairs or void service.

The Team Leader will support the Team Manager inmaintainingthe day-to-day operation of the service.

Responsibilities

Assist the Team Manager to deliver business improvement plans, focussing on a range of activities which will deliver Value for Money services to customers and contribute to the delivery of Council priorities.

• Tobe responsible forundertaking daily supervisory and line management duties including provision ofappropriate tools,resourcesand equipment.
• To ensure all relevant Health & Safety procedures are being followed andmonitoredon site and recorded/reported asrequiredin line with CDM 2015.
• Responsible for cost control within the team ensuring costs and value of works are recorded accurately and promptly, processed though theappropriate systemsand invoiced and that commercial performance of the team is to the required levels.
• Provide advice andmaintainan up-to-date expert awareness and knowledge of a comprehensive range of repairs, maintenance, installation methods, currentlegislationand new innovations asrequired.
• Toassistthe Team Manager and Works Programmers in organising and planning workloads to ensure that available resources are being deployed in the most effective way.Achieving maximum quality and productivity to deliver the service plan priorities.
• To ensure contract management plans are adhered to andassistwith the service and contractor review meetings.
• To provide support and guidance to team members with day-to-day issues in line with LCC policies and procedures.
• To undertake site visits and surveys todeterminerequirements and provide feedback asappropriate.
• To train, coach and mentor staff including Apprentices to ensure they haveappropriate developmentplans in place where necessary, in order that they achieve their full potential.
• To undertake daily line management duties of staff within the teamin accordance withall council policies and procedures ensuring that staff records aremaintainedusing theappropriate documentationand associated guidance.
• To ensure effective positive and open relationships with staff and trade union representatives in the working environment.
• To ensure that all operatives and sub-contractors are working to achieve the departmental key performance indicators, working in line with agreed Service Level Agreements, whilst striving to complete works on a right first-time basis.
• To assistwith investigating and resolving complaintsregardingthe service.
• Assistin the development and review ofappropriate riskassessments, ensuring that safe systems of work areimplementedas necessary.
• To investigate and report on incidents and accidents toidentifythe cause and take corrective action to prevent further injury, adverse effects or ill health occurring.
• Maintaina high levelof personal effectiveness and uphold and promote the name and reputation of Leeds City Council andoperatein accordance withthe Leeds City Council code of Conduct and Staff Guide.
• Ensure that work is delivered in line with Business Continuity and risk management procedures in place in Leeds Building Services.
• To contribute to strategy and workforce planning as required by the service.
• To ensure all activities are deliveredin accordance withall legal and regulatory requirements and in line with the Council’s policies and procedures.
• To work flexibly across the Leeds Building Service to respond to Service priorities as needed.
• Continually drive a value for money, customer focussed service.
• To promote Equality and Diversity within the Service in line with Council Policy.
• Safeguarding all forms of certification and reporting any loss,theftor misuse in line with LCC information governance standards.
• Flexible and adaptable to change toassistother services asrequiredcommensurateto grade
• Toparticipatein appraisal,trainingand development activities as necessary to ensure up to date knowledge and skills
• To improve own practice through observation, evaluation, discussion with colleagues and development programmes.
• To work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events asrequested.
• Be aware of andcomply withLeeds City Council policies and procedures e.g. child protection, health, safety and security,confidentialityand data protection, reporting all concerns toan appropriate person
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner,upholdingand promoting the values,standardsand equal opportunities of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The Council has adopted a flexibility protocol, and this role will be expected to work within these parameters.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the postcommensuratewith the job evaluation outcome for this post.

Qualifications:

• A full driving license is essential for this role.
• A H&S qualification would beadvantageousfor the role however as a minimum SSSTS/SMSTS will berequired. The post holder will have this qualification or be willing to work towards.

Essential requirements:

It is essential that the candidate should be able todemonstratethe following criteria for the post. Candidates will only be shortlisted for interview if they candemonstratethat they meet all the essential requirements.

• Ability to provide effective management, direction and coordinationregardingresources, workloads,processesand projects.
• Ability to manage andmonitorperformance effectively and provide clearobjectives.
• Excellent communication skills, both verbal and written.
• Ability to resolve potential conflict and to gain cooperation and trust.
• Ability to supervise, direct and motivate staff.
• Ability to develop productive working relationships that command respect,trustand confidence.
• Strong customer care focus and ability to communicate effectively with customers, staff,contractorsand Elected Members face to face, over the phone and in writing.
• Ability to manage competing priorities whilst delivering on a range of serviceobjectivesand whilst adapting to changing circumstances.
• Ability to use IT applications (Word & Excel) and management information systems.
• Ability to produce work of a high standard with an attention to detail, whilst meeting often tight deadlines.
• Ability to use own initiative to develop solutions to complex issues and problems to ensure effective delivery of the service.
• Ability to understand various charging methods including schedule of rates to ensure commercial performance is achieved.
• Able to work flexibly across different work locations and areas as appropriate.
• A good understanding of building regulations and their practical application
• An understanding of the role of Elected Members within the Council and the community
• An understanding of the diverse needs of communities and neighbourhoods
• An understanding of and commitment to equality and diversity in terms of both employment and service delivery
• An understanding of landlord legislation with particular emphasis on repair and maintenance obligations
• An understanding of responsibilities in terms of Health and Safety
• An awareness of Asbestos related issues and responsibilities
• An understanding of employment policies including improving attendance and disciplinary procedures
• An understanding of the Council values and a commitment to embed them into ways of working
• Ensure legislative knowledge and practice is kept up to date in line with regulatory changes andappropriate trainingis undertaken whererequired
• Experience of working within a repairs and void service relevant to the post
• Experience of reporting to and working effectively with a range of colleagues and partners
• Experience of problem solving, individually and in a group setting
• Experience of carrying out training or briefing sessions to staff/colleagues and partners
• Experience of responding to compliments and complaints
• Experience of managing and developing staff to achieveobjectivesand outcomes
• Experience of successfully presenting complex information to a range of audiences
• Experience of producing information for tender documents including design, specification,pricingand performance

Essential Behavioural & Other Characteristics

• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
• Able to understand andobserveLeeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to activelyparticipatein training and development activities.
• Flexible and adaptable to change toassistother services asrequiredcommensurateto grade.
• Participate in appraisal, training, and development activities.
• Be aware of andcomply withLeeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to theappropriate person.
• The Council has adopted a flexibility protocol, and the role will be expected to work within these parameters.

Desirable Requirements:

It is desirable that the Candidate should be able todemonstratethe following criteria for the post. Candidatesare not required tomeet all the desirable requirements however these may be used to distinguish between acceptable candidates.

• Relevant Health & Safety Qualification e.g. SMSTS, SSSTS, IOSH, NEBOSH.
• Experience of supervising operational staff