Resource & Asset Planner

yorkshirewater.com; Leeds, Bradford; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A leading water utility company in Leeds is offering fixed term positions for planning and scheduling professionals. You will handle customer inquiries, manage resource allocation, and maintain effective communications. The role requires previous customer management experience and strong planning skills. This competitive opportunity includes a salary between £27,789 - £34,392 per annum, alongside excellent benefits such as an attractive pension scheme and performance-related bonuses. A hybrid working model is in place, with tasks primarily in the office and some remote work.

Benefits

Annual performance related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Health cash plan scheme

Online GP service

Gym membership discounts

Qualifications

• Previous experience managing customer issues to resolution.
• Experience supporting and embedding change.
• Strong communication skills and relationship management.

Responsibilities

• Manage day-to-day resource plans for field operations.
• Provide a single point of contact for customers regarding job progress.
• Liaise with process optimisers to ensure performance.

Skills

Customer management

Scheduling or planning

Communication skills

Planning ability

Attention to detail

IT Skills

Job description

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Hello! Thanks for stopping by مالية Let us tell you about all the great reasons to join us here at Yorkshire Water:

We offer a salary from £27,789 - £34,392 per annum dependant on experience.

Benefits

• Structured development opportunities in line with the Resource & Asset Planner progression plan
• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Where you’d work

This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 x days in the office per week.

Work type

We have 4 x opportunities available, these are fixed term positions for 12 x months, working full time. You will be expected to work 37 hours per week within a working window of 6:00am-9:00pm Monday to Friday and also some weekends, which you will receive days off during the week.

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in

You will plan and manage the efficient and compliant allocation of Service Delivery resources using a range of corporate systems and procedures. You will also manage orders for chemicals for our wastewater sites.

Responsibilities

• Manage the day to day resource plan of field operations and allocate and monitor internal/external resource to meet workload priorities using work management systems (WMS) for both cyclical and reactive jobs for field based staff.
• Prioritise the work basket to meet commitments and job performance requirements.
• Provide single point of contact for customers, giving information on job progression or where necessary closing the loop.
• Identify potential incidents, co‑ordinate initial response and ensure all relevant parties are aware.
• Liaise with process optimisers to ensure optimum day to day performance invariants, particularly regarding monitoring all alarms and ensure responsibility for the resolution of the alarm, including raising work to cover anything required.
• Administer and use various bespoke company databases to update current records and produce reports as requested.
• Provide day to day responsibility for management and reporting of the Lone Worker system.

Skills & Qualifications

• Previous experience of managing customers and progressing an issue to resolution
• Previous scheduling or planning experience
• Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
• Strong communication skills and maintain effective relationships, as your role will involve day to day liaison with a wide range of internal teams and external contractors.
• You will be able to demonstrate the ability to work in a team and under your own initiative.
• Planning ability – identifying priorities and actions to assist in delivering results
• Ability to meet strict deadlines and maintain flexibility
• Able to troubleshoot and investigate reporting anomalies, with strong attention to detail
• Excellent IT skills with the ability to develop and deploy reporting requirements necessary to support customers and Yorkshire Water

Apply today

If you’re an experienced customer service/planning & scheduling professional and want to help us deliver exceptional service for our customers whilst protecting২০২ the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.

Recruitment process

Closing Date: 26th January, 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required aangeboden.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.