Resort Safety Officer (SIA Qualified)

Pragmatica; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading resort company in Minehead is seeking a Resort Safety team member to ensure the safety and security of guests during their stay. Candidates must have an SIA Door Supervisor licence and a passion for exceptional customer service. Responsibilities include patrolling the grounds, welcoming guests, and maintaining access control. Live-in accommodation may be available for those relocating. This permanent role offers variable shifts covering both day and night.

Benefits

Live-in accommodation may be available

Qualifications

• SIA Door Supervisor licence is essential.
• Hands-on approach to work.
• Passionate about delivering exceptional customer service.

Responsibilities

• Ensure guest safety and security throughout their stay.
• Carry out regular patrols of the Resort.
• Welcome guests and maintain access control.
• Provide first aid assistance when needed.

Skills

Customer service skills

Good communication

Ability to work under pressure

Teamwork

First aid assistance

Job description

About the Role

As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin’s.

Department: Resort Safety

Employment Type: Permanent - Full Time

Location: Minehead

Description

Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority.

You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues.

Typical working hours: Working variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) over 40 hours per week. This qualified role is permanent, and is paid fortnightly. Live‑in accommodation may be available for those aged 18 and over and if relocating to the area.

About You

You should have a hands‑on approach to work with an ability to work well under pressure whilst maintaining a positive ‘people person’ attitude. You should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary.

An SIA Door Supervisor licence is essential.