Residential Concierge

Encoreestates; Salford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A property management company in Salford is looking for a passionate Concierge to deliver outstanding customer service and make a difference in residents' daily lives. Responsibilities include welcoming residents, addressing issues, conducting safety checks, and managing parcels. Ideal candidates should possess excellent communication skills and a positive attitude. The role offers a competitive salary of £28,000 and generous perks, including annual leave and health benefits.

Benefits

24 Days Annual Leave

Birthday day off

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience in concierge or strong customer service/security background is valued.
• Excellent communication skills, both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• Positive attitude, attention to detail, and responsibility handling.

Responsibilities

• Greet residents and visitors, assist with queries and maintenance requests.
• Address maintenance and emergency issues promptly.
• Conduct site walk-arounds, check IDs, monitor CCTV.
• Handle and record deliveries for residents.
• Maintain presentation of concierge area and lobby.
• Conduct safety checks on site.

Skills

Customer service

Communication skills

Problem-solving

Health & safety knowledge

Job description

Join Our Team as a Concierge!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in Manchester.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Salford -M5

• Annual Salary: £28,000

• Hours/Working Pattern: 4 on 4 off, 7pm-7am

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.

• Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns to the building manager as needed.

• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.

• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.

• Maintain Presentation: Keep the concierge area and lobby looking presentable.

• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.

• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.

• Excellent communication skills – both written and verbal.

• Health & safety qualifications are advantageous but not essential.

• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual Leave (Inclusive of Bank Holidays)

• Birthday or closest working day, day off

• Cycle to Work Scheme

• MediCash

• SmartHealth – Online health services for you and your immediate family.

• Eye Care Vouchers to support your well-being.

• Perkbox Rewards to enjoy exclusive offers.

• Company Social Events

• Pension Plan