Resident Services Associate

Dandara; Leeds; On-site; GBP 27,000; Full time

Job summary

A leading property development company is seeking a Resident Services Associate for its Leodis Square development in Leeds. This role involves providing exceptional customer service, managing resident inquiries, and ensuring smooth operations at the property. Ideal candidates should possess proficiency in Microsoft Office and exhibit a strong commitment to health and safety. Enjoy a competitive salary and comprehensive benefits in a vibrant community atmosphere focused on modern living.

Benefits

£27,202 per year

25 days holiday + option to purchase up to 5 extra days

Employee Assistance Programme

Health Hero digital doctor – 24‑hour virtual medical support

Cycle‑to‑work scheme

Employer matched pension scheme up to 5%

Life assurance x3

Competitive parental leave

Quarterly recognition awards

Qualifications

• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Passionate about delivering excellent customer service.
• Strong understanding of health and safety requirements on site.

Responsibilities

• Provide high-level customer service to residents and guests.
• Handle resident enquiries and manage bookings for amenity spaces.
• Conduct move-in appointments and maintain inventories.

Skills

Customer service excellence

Proficiency in Microsoft Office

Health and safety awareness

Education

ARLA, IRPM, or COSHH qualifications (desirable)

Tools

Booking systems

Job description

Resident Services Associate – Leodis Square, Dandara Living

At Dandara Living, we are one of the UK’s leading designers, developers, and operators of large Чем-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service.

Dandara Living is looking for a Resident Services Associate to support the Senior Resident Services Associate in the day-to-day operations of our Build to Rent development at Leodis Square in Leeds. Situated in the heart of Leeds' vibrant South Bank, Leodis Square offers a community-focused living experience, with easy access to the city centre and an array of amenities that make modern living effortless.

If you're looking to step up your career:

Dandara Living is the perfect professional home. Working at Leodis Square, you’ll have the opportunity to put your expertise into action in a dynamic and growing community. As part of our game-changing team, you’ll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours.

Working Pattern (Rolling rota)

4 on 4 off - 7pm to 7am

What you will do:

• Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact.
• Assist with Parcelsafe deliveries and collections for our busy residential community.
• Handle resident and guest enquiries, ensuring timely and effective communication.
• Manage bookings for resident amenity spaces, including our communal lounges and event areas.
• Conduct move‑in appointments, inventories, and meter readings for new residents.
• Compile and maintain inventories, perform mid‑term inspections, and ensure all homes are well cared for.
• Log maintenance issues and coordinate with the team to ensure timely resolutions.
• Issue keys for new move‑ins and manage key replacements as needed.
• Keep communal spaces clean, presentable, and inviting for residents and their guests.
• Manage vehicle parking records and address any noise complaints, escalating where necessary.
• Update site‑wide communications and the residents' portal with relevant updates.
• Assist with open days, resident events, and community‑building activities.
• Conduct security walks as required to ensure a safe and secure environment.
• Collaborate with the wider team to cover additional shifts when needed.
• Update inventory feedback and ensure any issues are promptly addressed.

What you will have:

• Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
• A strong understanding of health and safety requirements on site.
• A passion for delivering excellent customer service to enhance our residents' experience.
• ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.

What we will offer you:

Leodis Square is one of Dandara Living’s standout developments, offering contemporary Build to Rent homes in a thriving new district. Situated just a short walk from Leeds city centre and the train station, Leodis Square is home to 744 apartments, beautifully landscaped outdoor spaces, and a vibrant community atmosphere. Residents enjoy an array of on‑site amenities including a gym, residents’ lounges, and event spaces, all designed to create a sense of belonging.

As part of the Dandara Living team, you’ll receive:

• £27,202 per year
• 25 days holiday + option to purchase up to 5 extra days
• Employee Assistance Programme (EAP)
• Health Hero digital doctor – 24‑hour virtual medical support
• Health Assured Wisdom App
• My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more
• Cycle‑to‑work scheme
• Employer matched pension scheme up to 5%
• Life assurance x3 (with the option to extend to x4)
• Competitive parental leave
• Quarterly recognition awards

Important note:

No agency applications will be considered for this role. Any CVs received will be considered a free gift. #HP