Resident Liaison Officer (Planned & Regeneration)

Inside Housing Management; Otley; On-site; GBP 28,000 - 35,000; Full time

Job summary

A property services company in the United Kingdom is seeking a motivated Resident Liaison Officer for an 18-month fixed term position. This role requires effective communication with residents and project stakeholders, ensuring concerns are addressed and needs met. Ideal candidates have experience in project administration, preferably within social housing, and must hold a clean UK driving license. Benefits include a company car allowance, health insurance, and 26 days holiday plus bank holidays.

Benefits

Company Car / Allowance

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Private Health Insurance

Life Assurance & Accident Cover

Learning & Development Opportunities

Qualifications

• Experience as a Resident Liaison Officer or similar project administration experience.
• Experience in social housing environment is advantageous.
• Must have a clean full UK driving license for a minimum of 12 months.

Responsibilities

• Serve as the primary point of contact between residents and stakeholders.
• Foster positive relationships and address resident concerns.
• Provide first-class liaison and administrative support.

Skills

Relationship management

Project administration

Customer service

Education

Level 3 in Customer Service or equivalent

Tools

EasyBOP

SHDF

Job description

Fixed Term, 18 months

Full Time, 40 hours per week.

We are looking for a motivated Resident Liaison Officer to join our Planned Overhead team. You will be travelling in and around Tottenham area.

About the Role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate willbe responsible forfostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service,you’llbe responsible fora first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

You will haveexperience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. It would also beadvantageousto have experience within a social housing environment.

Experience ofEasyBOPand SHDF and aLevel 3 in Customer Service or equivalent isdesirable but not essential to the role.

You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months. We ask that you are also willing to travelbetween sitesif and whenrequired.

Benefits

• Company Car / Allowance
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leavinga lasting legacyin the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented peoplearekey to our success.

MSPS are proud to support the resettlement of armed forces personnel

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you tosubmityour application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume ofappropriate candidates.

Please refer to full job description upon completing your application.