Reservations Advisor

Daish's Holidays Limited; Bournemouth; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A family-run holiday operator in Bournemouth is seeking a Reservations Advisor to join their friendly team. You will handle customer inquiries and assist with booking holidays while receiving full training. The role offers a variety of shifts, competitive benefits, and a fun work environment. With a focus on customer satisfaction, you will work for a company recognized for excellence in service and numerous industry awards.

Benefits

Performance based pay increase

Private mental healthcare

Continuous all year-round employment

Employee of the month scheme

Enhanced in house training

Extra paid day off for your birthday

Heavily discounted holidays

Coffee shop discount 50%

Bonus for completing training

Refer a friend scheme

Free on-site parking

Qualifications

• Previous travel or tourism experience is welcome but not essential.
• Full training will be provided.

Responsibilities

• Answer inbound calls for booking and brochure enquiries.
• Answer customer emails and website call-backs.
• Work closely with various hotels and coach team.
• Send booking paperwork and brochures.

Skills

Hard working and self-motivated

Ability to work well in team

Good computer skills

Willingness to learn

Job description

We’re currently looking for Reservations advisors to join our small and fun team based in Bournemouth - but don’t think this is just like every other call centre role!

You’ll get to speak to our wonderful customers, many of whom travel multiple times a year and you’ll be booking great value holidays. You’ll be part of a team where everyone knows your name and you’ll get to enjoy a fun and friendly environment.

The role is full time and includes weekend work on a rota basis - you’ll typically work one full weekend and one Saturday or Sunday per month. To ensure our high service levels, we operate a variety of shifts but there’s not silly early starts or super late nights – our earliest shift is 8am – 4.30pm and our latest is 9.30am – 6pm. Sunday we’re only open 9am – 3pm and you get a full day off in the week in lieu, so you’ve still got plenty of time for a life outside work.

The Reservations Advisor – Duties and skills

As a Sales Advisor you'll be the primary or inbound sales for all hotels. You’ll become an expert in all areas of our holidays and assist our customers with selecting the right break for them.

Duties

• Answer inbound calls for booking and brochure enquiries
• Answer customer emails and website call-backs
• Working closely with the various hotels and coach team
• Sending booking paperwork and brochures

Skills

We’re looking for people with the following skills. Any previous travel our tourism experience is welcome but certainly not essential as full training will be provided.

• Hard working and self-motivated
• Ability to work well in team
• Good computer skills (full booking system training will be given)
• A willingness to learn

What we offer you

• Performance based pay increase after 3 months of employment
• Private mental healthcare provided along with a huge variety or discounts at major retailers and cashback plans.
• Continuous all year-round employment – we don’t close for the winter months!
• Employee of the month scheme.
• Enhanced in house training, we invest in you and your career.
• Daish’s manager training academy.
• Extra paid day off for your birthday.
• Buy and sell holiday scheme.
• Heavily discounted holidays at any of our UK wide hotels.
• Coffee shop discount 50%
• Bonus for completing your allocated training
• Refer a friend scheme, split a bonus with your friend when you refer them for a role with us!
• Our offices are based in our Bournemouth Sands Hotel which enjoys a great position on Bournemouth’s West Cliff which is near to the beach, Clifftop Park and provides good transport links and is a short walk from Bournemouth’s town centre.
• Free on-site parking

A little bit about us….

We are Daish’s Holidays, a fast growing family run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do,Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, 6 of our hotels have won Tripadvisor Travellers’ Choice Awards for 2023 and we have recently been nominated in the 2023 British Travel Awards for the Best Company for Best Company for UK Coach/Touring Holidays Award!