Reseller Tech Support & Service Advisor

Giacom Group; Nelson; On-site; GBP 20,000 - 30,000; Full time

Job summary

A technology solutions provider in Nelson is seeking a Customer Service Advisor to deliver exceptional support to partners and manage reseller orders. The ideal candidate should have strong customer engagement skills, an IT background, and the ability to work under pressure. The role includes comprehensive training and offers benefits such as 25 days annual leave and career development opportunities. Start date is February 2026.

Benefits

Investment in future career

No dress code

25 days annual leave plus bank holidays

Pension plan

Complimentary refreshments

Qualifications

• Fantastic customer service skills are essential.
• Desire to succeed and develop is important.

Responsibilities

• Providing exceptional support and service to our partners.
• Handling complaints and escalations from resellers.
• Managing reseller orders using internal systems.
• Liaising with resellers and suppliers to resolve issues.
• Providing regular updates to resellers.
• Conducting investigations into provisioning issues.
• Providing technical advice to resellers and staff.

Skills

Customer engagement skills

IT skills/knowledge

Exceptional communication skills

Accuracy and attention to detail

Ability to multi-task and problem solve

Excellent team player

Self-motivated and enthusiastic

Ability to work under pressure to set deadlines

Job description

A technology solutions provider in Nelson is seeking a Customer Service Advisor to deliver exceptional support to partners and manage reseller orders. The ideal candidate should have strong customer engagement skills, an IT background, and the ability to work under pressure. The role includes comprehensive training and offers benefits such as 25 days annual leave and career development opportunities. Start date is February 2026.