Researcher: Customer Insight & Smart Tech for Independence

ExtraCare Charitable Trust; Coventry; On-site; GBP 32,000; Full time

Job summary

A leading charity in elderly care is seeking a Researcher (Customer Insight and Smart Technology) to enhance services through applied research. You will investigate how smart technologies can improve the lives of older adults, focusing on customer behaviours and needs. The role requires excellent communication skills and experience in retirement services. You will translate research into actionable insights, making a significant difference in residents' lives. This full-time position offers a salary of £32,000 and various benefits, including generous leave and pension contributions.

Benefits

25 days annual leave, plus bank holidays

Contributory pension (up to 9%)

Buy and sell holiday

Free life insurance

Cycle2work scheme

Attendance reward

Free use of on-site location gyms

Qualifications

• Experience in conducting applied research in elderly care.
• Understanding of smart technologies and their benefits for older adults.
• Ability to translate research findings into actionable insights.

Responsibilities

• Conduct research on customer values and behaviours.
• Investigate effectiveness of smart technologies for older adults.
• Evaluate smart devices for usability and impact.
• Translate findings into insights for leaders.
• Support development of projects based on research insights.
• Monitor trends affecting older adults.

Skills

Excellent written and verbal communication skills

Experience in retirement communities or services for older adults

Ability to interact comfortably with older adults

Job description

A leading charity in elderly care is seeking a Researcher (Customer Insight and Smart Technology) to enhance services through applied research. You will investigate how smart technologies can improve the lives of older adults, focusing on customer behaviours and needs. The role requires excellent communication skills and experience in retirement services. You will translate research into actionable insights, making a significant difference in residents' lives. This full-time position offers a salary of £32,000 and various benefits, including generous leave and pension contributions.