Repairs Assistant

Housing co; Glasgow; On-site; GBP 27,000 - 31,000; Full time

Job summary

A community housing organisation in Glasgow is seeking a Repairs Assistant to join their Property Services Team. The successful candidate will provide administrative support, liaise with tenants and contractors, and ensure effective communication across multiple channels. Strong organisational and communication skills are essential for managing a varied workload. This position offers competitive compensation, a flexible working pattern, and a supportive environment focused on quality service.

Benefits

Defined Contribution Pension Scheme

40 days leave pro rata

Qualifications

• Excellent organisational skills to manage a varied workload.
• Strong communication skills to liaise with tenants and contractors.
• Experience in data administration essential.

Responsibilities

• Provide effective administration support for the Property Services Department.
• Communicate with tenants and ensure excellent customer service.
• Take minutes during meetings and work with the Repairs Coordinator.

Skills

Organisational skills

Communication skills

Data administration

Customer service

Job description

Hours and Compensation

9.00am to 5.00pm alternate 2 day / 3 day week
EVH Grade: 4 (Points 9-12) £27,068 to £30,610
40 days leave (inclusive of statutory leave) pro rata
Defined Contribution Pension Scheme

Opportunity

We have a great opportunity for the right person to join our Property Services Team at Southside Housing Association. We are a friendly, forward‑thinking organisation where innovation, flexibility and positive communication are embraced. Our focus is on quality of service and helping others.

If you like to work in a fast‑moving environment with a varied workload and have excellent organisational and communication skills, this could be for you.

Responsibilities

The focus of the Repairs Assistant post is to provide effective and responsive administration support for the Property Services Department. The role is varied and each Repairs Assistant will have been allocated a role from within the job description, but with an expectation that they can cover all outputs to cover for colleagues. This will be identified with the individual. The core skills are administration of the data collected and issued, good communication with the Property Services team and the wider Southside HA community and with contractors.

Also, communication and liaison with tenants to provide excellent customer service. Communications are through face‑to‑face, telephone, email and letter, as well as messaging on 3CX and Teams. You will work effectively on your own, able to prioritise your work to ensure it is handled to create the best outcome. As administrator, you will be required from time to time to take minutes at meetings and to work with the Repairs Coordinator to handle low‑level complaints.

How to Apply

Download the recruitment pack from our website and go to current vacancies. If you need assistance with downloading the pack, please send an email to [e-mail] and a member of staff will get back to you at the earliest opportunity.

• Your up‑to‑date CV
• A supporting statement of no more than 500 words
• Completed Equalities monitoring form

Please note that your supporting statement must clearly demonstrate how you meet the requirements noted within the job description and person specification outlined in the Recruitment Pack.

The Association is an equal opportunities employer.

Closing Date for Applications: 12 noon on Thursday 29th January 2026
Interviews will be held on: Thursday 5th February 2026