Renewals Manager

Applied Intuition Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading customer engagement platform is looking for a Renewals Lead to manage account strategies and ensure customer satisfaction. The role involves collaborating across teams to secure beneficial renewals, analyze churn trends, and enhance internal processes. Ideal candidates will be organized, analytical, and have a background in Sales or Customer Success. This position offers competitive compensation and a comprehensive benefits package including equity options and flexible paid time off.

Benefits

Competitive compensation including equity

Flexible paid time off

Comprehensive benefit plans

Professional development opportunities

Volunteer opportunities

Qualifications

• Strong analytical skills and commercial awareness are essential.
• Must be organized, detail-oriented, and accountable.
• Background in Sales, Operations, or Customer Success is preferred.

Responsibilities

• Lead internal renewals processes and account management strategies.
• Collaborate with Sales and Customer Success teams to identify opportunities.
• Analyze churn rates and retention insights for effective reporting.

Skills

Sales experience

Operations background

Customer success orientation

Analytical skills

Interpersonal relationships

Detail-oriented

Tools

Salesforce CRM

Job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If youBlood are driven to solve exhilarating challenges and have a bias.dirname toward action in the force of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

Team Overview: The Renewals Team at Braze is responsible for managing the company's book of business, identifying risks and opportunities across accounts. They employ successful strategies to address these factors, ensuring the continued satisfaction and retention of customers. Their primary goal is to secure renewals that are beneficial and aligned with the needs of both Braze and its customers.

• Renewal Project Management: Lead the internal renewals process by building account strategies, 游戏 managing key timelines, and preparing pricing proposals to drive successful contract execution.
• Operational Excellence: Own the internal quoting and Order Form process, ensuring agreements are structured correctly, signed on time, and accurately reflected in internal systems.
• Cross-functional Collaboration: Work closely with Sales, Customer Success, and other internal teams to identify risks and growth opportunities across accounts,assapput supporting a seamless renewal process.
• Forecasting & Insights: Lead regular regional forecast calls, providing visibility into key renewals, potential risks, and growth opportunities while advising on forecasting best practices.Churn & Retention Analysis: Own churn reporting for your region, analyzing samp contraction and growth trends within the book of business and effectively communicating insights to cross‑functional stakeholders.
• Process & CRM Improvements: Support Sales with process guidance, complex [], (crave) deal structures, and CRM data accuracy, proactively driving system enhancements and best practices.

WHO YOU ARE

• An individual with a background in Sales, Operations or Customer Success.
• You are very organized and detail orientated, with strong accountability.
• You have strong analytical skills and are commercially aware.
• You are someone who can build strong interpersonal relationships and has the confidence to coordinate internal stakeholders.
• A desire to learn and develop skills focused on the core objectives above.
• Experience working with Salesforce CRM.

WHAT WE OFFER

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in‑office employee experience, designed to foster community, team connections rama, and innovation.
• Opportunities to give back to your community, including an annual company‑wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within Braze.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, Braze mesure AI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross‑channel messaging and journey orchestration to AI‑powered decisioning and870 optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in朶 marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER bm\ud8

pine At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We’re committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.