Remote Travel Loyalty Advisor - Multi-Channel Support

AIRMILES Travel Promotions, Ltd.; Remote; GBP 24,000 - 29,000; Full time

Job summary

A leading travel promotions company is looking for a Contact Centre Representative to support customers in managing bookings and queries through various communication channels. The role requires exceptional customer service skills and the ability to work with technology effectively. The opportunity offers flexible shifts and a remote work environment, making it ideal for individuals who value a good work-life balance. Candidates should feel comfortable navigating complex systems and providing tailored solutions to enhance customer experiences.

Benefits

Flexible working hours

Work-life balance support

Inclusive workplace culture

Qualifications

• Experience with Webchat, WhatsApp, and telephone communication.
• Ability to tailor solutions for customers.
• Comfortable working from home and navigating complex systems.

Responsibilities

• Assist customers with bookings, cancellations, and membership queries.
• Support customers via various digital and voice channels.
• Maximize Avios benefits for customers.

Skills

Contact Centre experience

Exceptional customer service

Tech-savviness

Problem-solving ability

Job description

A leading travel promotions company is looking for a Contact Centre Representative to support customers in managing bookings and queries through various communication channels. The role requires exceptional customer service skills and the ability to work with technology effectively. The opportunity offers flexible shifts and a remote work environment, making it ideal for individuals who value a good work-life balance. Candidates should feel comfortable navigating complex systems and providing tailored solutions to enhance customer experiences.